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Helpful answers
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Aug 23, 2014 7:43 AM in response to Mouselady1by brenden dv,Hi Mouselady1,
I apologize, I'm a bit unclear if the charging issue you are having is occurring with a Mac or a Windows computer. If you are talking about a Mac, you may find the information in the following article about USB power helpful, in particular the portion about verifying power and connection near the bottom:
Apple Computers and Displays: Powering peripherals through USB
http://support.apple.com/kb/HT4049
Otherwise, you may find the troubleshooting steps outlined in the following article regarding charging useful, including contacting Apple Support directly if necessary:
iPhone and iPod touch: Charging the battery
http://support.apple.com/kb/HT1476
Regards,
- Brenden
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Aug 23, 2014 9:36 AM in response to brenden dvby Mouselady1,Thank you - it is a PC running Windows.
I've done all those steps already. I can charge the phone in a wall socket but not through a USB.
I tried several computers.
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Sep 3, 2014 12:24 PM in response to Mouselady1by brenden dv,Hi Mouselady1,
Thank you for using the Apple Support Communities. If you have gone through the above linked articles completely without reaching a resolution or a direction for further troubleshooting, you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action
Regards,
- Brenden
