vitorebecca
Level 1 (0 points)

Q: My battery will not charge when plugged in (power window image attached)

What do I do? I tried the pressing Control/Option/Shift and power button suggestion and it looked like that plug-in adaptor reset itself because the light went from orange to green back to orange....but this did not fix the issue.

Battery.tiff

MacBook Pro with Retina display, OS X Mavericks (10.9.2)

Posted on Sep 2, 2014 7:50 AM

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vitorebecca

Q: My battery will not charge when plugged in (power window image attached)

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  • by bobby_d,

    bobby_d bobby_d Sep 4, 2014 7:25 AM in response to vitorebecca
    Level 3 (770 points)
    Sep 4, 2014 7:25 AM in response to vitorebecca

    Hello vitorebecca,

     

    After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice concerning battery issues:

     

    Mac notebooks: All about batteries

    http://support.apple.com/kb/HT1446

    My battery is not charging
    Confirm the correct wattage AC adapter for the computer. A power adapter rated for a lower wattage than is required for the system may not reliably charge the computer. For assistance identifying the proper adapter, review Intel Based Mac notebooks: Identifying the right power adapter and power cord--US. Additional adapter troubleshooting is available in Troubleshooting MagSafe adapters. If issues persist please reset the SMC.
    My battery will not charge to 100%
    Occasionally, the battery may not show a full charge (100%) in OS X, even after the power adapter has been connected for an extended period of time. The battery may appear to stop charging between 93 percent and 99 percent. This behavior is normal and will help to prolong the overall life of the battery.
    My battery is not recognized
    If the battery in your MacBook, MacBook Air, or MacBook Pro is fully drained of power, the battery will put itself into a low power state to preserve its ability to charge in the future. Connect your Mac Notebook to AC power and allow it to charge for at least five minutes. If the connect to power screen persists after charging for five minutes, reset the SMC.
    The low battery warning does not display
    If you do not receive a warning when your battery has a low charge, generally reported at or under 15%, it may be because the battery menu bar icon is disabled. Please follow these steps to enable the battery status menu item:

      1. Open System Preferences.
      2. Click Energy Saver.
      3. Enable the "Show battery status in menu bar" check box to display the battery status menu item.

    Note: Portables using OS X Mavericks v10.9 or later display the low battery warning when the battery has approximately 10 minutes of power remaining. Earlier versions or OS X instead report it at 15% or less.

    Servicing the battery in your Mac notebook
    Non-removable batteries
    MacBook, MacBook Air, and MacBook Pro computers with built-in batteries should only have their batteries replaced by an Apple Authorized Service Provider or Apple Retail Store. Attempting to replace a built-in battery yourself could damage your equipment, and such damage is not covered by warranty.
    Mac notebooks with built-in batteries:

      1. All MacBook Air computers
      2. All MacBook Pro computers with Retina display
      3. MacBook (13-inch, Late 2009 and later)
      4. MacBook Pro (Early 2009 and later)

     

    Thank you for contributing to Apple Support Communities.

     

    Cheers,

    BobbyD