peggyhumbert
Level 1 (0 points)

Q: me account quit working

My @me email quit working last night.  Also, my numbers program won't work anymore because it wants to update but I can't because the user name isn't working.  I can't use it at all.  It's like all the @me I have been using until last night is gone and I am stuck.

MacBook Pro, OS X Mavericks (10.9.4)

Posted on Sep 3, 2014 7:52 AM

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peggyhumbert

Q: me account quit working

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  • by pedro d,

    pedro d pedro d Sep 5, 2014 10:22 AM in response to peggyhumbert
    Community Specialists
    Sep 5, 2014 10:22 AM in response to peggyhumbert

    Hello there, Peggy.

     

    The following Knowledge Base article offers up some great steps for troubleshooting iCloud account issues:

     

    iCloud: Account troubleshooting

    http://support.apple.com/kb/TS3988

     

    Initial troubleshooting steps

    1. Check System Status to make sure there are no outages or scheduled maintenances currently affecting your iCloud account. System Status is available from the iCloud Support website.
    2. Update your computer or device to the latest software version. See iCloud system requirements for more information.
    3. Ensure that you are logged in to iCloud with your Apple ID on your iOS device, Mac, or PC:
      • iOS 5 or later:
        1. Tap Settings > iCloud.
        2. Review the iCloud settings to make sure the account is set up properly.
      • OS X Lion 10.7.5 or later:
        1. Go to the Apple () menu > System Preferences, and click iCloud.
        2. Verify that you are signed in. If necessary, click the Account Details button for more information.
      • Windows 8:
        1. Move the pointer to the upper-right corner of the screen to show the Charms bar, click the Search charm, then click iCloud Control Panel on the left.
        2. Verify that you are signed in with the correct Apple ID.
      • In Windows 7 or Windows Vista:
        1. Choose Start Menu > All Programs > iCloud > iCloud.
        2. Verify that you are signed in with the correct Apple ID.

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.