Laven1379

Q: iMessage Inactive

I've been trying to set up iMessage on my computer for a while. I've finally verified my email for my Apple ID and everything, and then signed into iMessage. But whenever I try to send a text through iMessage on the computer, a box pops up and says I need to sign in. I found that, in the box where I type, it says "iMessage (inactive)". I have tried signing out and signing back in, disenabling iMessage then enabling it again, but it doesn't work. iMessage still works fine on my iTouch, just not on the computer. Anyone have any ideas?

 

Screen Shot 2014-04-06 at 8.36.45 AM.png

Posted on Apr 6, 2014 5:38 AM

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Q: iMessage Inactive

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  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Apr 6, 2014 12:53 PM in response to Laven1379
    Level 9 (72,994 points)
    Applications
    Apr 6, 2014 12:53 PM in response to Laven1379

    Hi,

     

    At OS X 10.8.2 Apple started using the Mac's Serial Number as part of the security checks to Login.

    If it is not present on your Computer's Logic/mother board then the app will not sign in an iMessages ID

     

    Check the Apple Icon Menu > About this Mac

    Click twice on the lines that shows you the current OS version.

    The first click will show you the Build Number and then the second should show you the Serial Number.

     

    If it is missing you will need to visit an Apple Store or Apple Authorised Service Provider to have it replaced.

     

    It can sometimes be missing if someone forgot to "flash" it back to the new board if replaced during Repair or Refurbishment.

     

    It seems that in Mavericks there odd cases where installing Mavericks actually loses access to the Serial Number and it has to be restored again at an Apple Store.

     

     

    3Sigcopy2.png

    8:53 pm      Sunday; April 6, 2014

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by Laven1379,

    Laven1379 Laven1379 Apr 8, 2014 1:14 PM in response to Ralph Johns (UK)
    Level 1 (4 points)
    Apr 8, 2014 1:14 PM in response to Ralph Johns (UK)

    The serial number is present, but thanks anyway

  • by Ralph Johns (UK),Helpful

    Ralph Johns (UK) Ralph Johns (UK) Apr 8, 2014 1:17 PM in response to Laven1379
    Level 9 (72,994 points)
    Applications
    Apr 8, 2014 1:17 PM in response to Laven1379

    Hi,

     

    In that case in Messages Menu > Preferences > Accounts sign out of the iMessages account

    Shut down the app (Quit)

    Restart the app and add back the Apple ID.

     

     

     

     

    3Sigcopy2.png

    9:17 pm      Tuesday; April 8, 2014

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by shefijabin,Helpful

    shefijabin shefijabin Jun 28, 2014 10:45 PM in response to Laven1379
    Level 1 (5 points)
    Jun 28, 2014 10:45 PM in response to Laven1379

    he bro,

    i had the same problem. and i solved it. i think this is regarding the region, some regions doesn't support imessage and facetime..

    goto messages menu - preferences - accounts - imessage: click on the details tab(just below the signout tab) signin to your apple id.. then the window will appear... at the bottom you can see location. select location as United states.. and save..

    this solved my issue

     

  • by pakalex,

    pakalex pakalex Jul 9, 2014 2:37 PM in response to shefijabin
    Level 1 (0 points)
    Jul 9, 2014 2:37 PM in response to shefijabin

    Thank you!

  • by zk72,

    zk72 zk72 Jul 15, 2014 5:13 PM in response to shefijabin
    Level 1 (0 points)
    Jul 15, 2014 5:13 PM in response to shefijabin

    Thank you so muchh!

  • by Austin5091,

    Austin5091 Austin5091 Sep 6, 2014 11:53 AM in response to shefijabin
    Level 1 (0 points)
    Sep 6, 2014 11:53 AM in response to shefijabin

    I have no details tab... because it won't sign in...

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Sep 6, 2014 11:55 AM in response to Austin5091
    Level 9 (72,994 points)
    Applications
    Sep 6, 2014 11:55 AM in response to Austin5091

    hi,

     

    Are you getting an error message then ?

     

     

    3Sigcopy2.png

    7:55 pm      Saturday; September 6, 2014

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by Austin5091,

    Austin5091 Austin5091 Sep 6, 2014 12:14 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Sep 6, 2014 12:14 PM in response to Ralph Johns (UK)

    Yes. My iMessage is logged out and it won't do anything until i log back in. However it says my apple ID can't be used for some reason...

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Sep 6, 2014 12:20 PM in response to Austin5091
    Level 9 (72,994 points)
    Applications
    Sep 6, 2014 12:20 PM in response to Austin5091

    Hi,


    So unlike the first post in this thread that has the pic of the Text insert box that reads "inactive" you are not getting this far ?

     

    Whilst the you both may be having issues with sending iMessages  you do in fact have different problems.

     

    If you have the Messages that goes on to give you a Code number (we don't need to see it) and instructions to Contact Support it can only be corrected by Apple.

     

    There are four other error messages that are listed here if you don't have that one.

    FaceTime, Game Center, Messages: Troubleshooting sign in issues

     

     

    3Sigcopy2.png

    8:20 pm      Saturday; September 6, 2014

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by Austin5091,

    Austin5091 Austin5091 Sep 6, 2014 12:26 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Sep 6, 2014 12:26 PM in response to Ralph Johns (UK)

    Not exactly because it says my iMessage is inactive but i can't sign in with my apple id

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Sep 6, 2014 12:32 PM in response to Austin5091
    Level 9 (72,994 points)
    Applications
    Sep 6, 2014 12:32 PM in response to Austin5091

    Hi,

     

    What have you tried so far ?

    Restart the Computer ?

    Check Date and Time settings on Mac and Router  ? (Include the Time Zone on both as everything including an iMessage login is time stamped).

    Restart using a PRAM/NVRAM reset ? (HOLD the ALT+CMD+P+R keys down at restart until you have heard three start up bongs then releases and allow it to boot).

     

     

    3Sigcopy2.png

    8:32 pm      Saturday; September 6, 2014

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by DeusCriolo,

    DeusCriolo DeusCriolo Apr 11, 2015 9:11 PM in response to Laven1379
    Level 1 (0 points)
    Apr 11, 2015 9:11 PM in response to Laven1379

    i have this problem for months i try everything still can't login on mac. 10.10.3

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Apr 12, 2015 12:11 PM in response to DeusCriolo
    Level 9 (72,994 points)
    Applications
    Apr 12, 2015 12:11 PM in response to DeusCriolo

    Hi,

     

    If you have tried all the Suggestions then you need to Contact Apple Support and explain that you have an Apple ID issue with the iMessages servers.

    You will probably need to ask to speak to a level 2 person as well as making several more checks whilst you speak to them.

     

     

     

     

    3Sigcopy2.png

    8:11 pm      Sunday; April 12, 2015

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
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