-
All replies
-
Helpful answers
-
Apr 6, 2014 12:53 PM in response to Laven1379by Ralph Johns (UK),Hi,
At OS X 10.8.2 Apple started using the Mac's Serial Number as part of the security checks to Login.
If it is not present on your Computer's Logic/mother board then the app will not sign in an iMessages ID
Check the Apple Icon Menu > About this Mac
Click twice on the lines that shows you the current OS version.
The first click will show you the Build Number and then the second should show you the Serial Number.
If it is missing you will need to visit an Apple Store or Apple Authorised Service Provider to have it replaced.
It can sometimes be missing if someone forgot to "flash" it back to the new board if replaced during Repair or Refurbishment.
It seems that in Mavericks there odd cases where installing Mavericks actually loses access to the Serial Number and it has to be restored again at an Apple Store.
8:53 pm Sunday; April 6, 2014
iMac 2.5Ghz i5 2011 (Mavericks 10.9)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
Couple of iPhones and an iPad -
Apr 8, 2014 1:14 PM in response to Ralph Johns (UK)by Laven1379,The serial number is present, but thanks anyway
-
Apr 8, 2014 1:17 PM in response to Laven1379by Ralph Johns (UK),★HelpfulHi,
In that case in Messages Menu > Preferences > Accounts sign out of the iMessages account
Shut down the app (Quit)
Restart the app and add back the Apple ID.
9:17 pm Tuesday; April 8, 2014
iMac 2.5Ghz i5 2011 (Mavericks 10.9)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
Couple of iPhones and an iPad -
Jun 28, 2014 10:45 PM in response to Laven1379by shefijabin,★Helpfulhe bro,
i had the same problem. and i solved it. i think this is regarding the region, some regions doesn't support imessage and facetime..
goto messages menu - preferences - accounts - imessage: click on the details tab(just below the signout tab) signin to your apple id.. then the window will appear... at the bottom you can see location. select location as United states.. and save..
this solved my issue
-
-
-
Sep 6, 2014 11:53 AM in response to shefijabinby Austin5091,I have no details tab... because it won't sign in...
-
by Ralph Johns (UK),Sep 6, 2014 11:55 AM in response to Austin5091
Ralph Johns (UK)
Sep 6, 2014 11:55 AM
in response to Austin5091
Level 9 (72,994 points)
Applications -
Sep 6, 2014 12:14 PM in response to Ralph Johns (UK)by Austin5091,Yes. My iMessage is logged out and it won't do anything until i log back in. However it says my apple ID can't be used for some reason...
-
by Ralph Johns (UK),Sep 6, 2014 12:20 PM in response to Austin5091
Ralph Johns (UK)
Sep 6, 2014 12:20 PM
in response to Austin5091
Level 9 (72,994 points)
ApplicationsHi,
So unlike the first post in this thread that has the pic of the Text insert box that reads "inactive" you are not getting this far ?Whilst the you both may be having issues with sending iMessages you do in fact have different problems.
If you have the Messages that goes on to give you a Code number (we don't need to see it) and instructions to Contact Support it can only be corrected by Apple.
There are four other error messages that are listed here if you don't have that one.
FaceTime, Game Center, Messages: Troubleshooting sign in issues
8:20 pm Saturday; September 6, 2014
iMac 2.5Ghz i5 2011 (Mavericks 10.9)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
Couple of iPhones and an iPad -
Sep 6, 2014 12:26 PM in response to Ralph Johns (UK)by Austin5091,Not exactly because it says my iMessage is inactive but i can't sign in with my apple id
-
by Ralph Johns (UK),Sep 6, 2014 12:32 PM in response to Austin5091
Ralph Johns (UK)
Sep 6, 2014 12:32 PM
in response to Austin5091
Level 9 (72,994 points)
ApplicationsHi,
What have you tried so far ?
Restart the Computer ?
Check Date and Time settings on Mac and Router ? (Include the Time Zone on both as everything including an iMessage login is time stamped).
Restart using a PRAM/NVRAM reset ? (HOLD the ALT+CMD+P+R keys down at restart until you have heard three start up bongs then releases and allow it to boot).
8:32 pm Saturday; September 6, 2014
iMac 2.5Ghz i5 2011 (Mavericks 10.9)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
Couple of iPhones and an iPad -
Apr 11, 2015 9:11 PM in response to Laven1379by DeusCriolo,i have this problem for months i try everything still can't login on mac. 10.10.3
-
by Ralph Johns (UK),Apr 12, 2015 12:11 PM in response to DeusCriolo
Ralph Johns (UK)
Apr 12, 2015 12:11 PM
in response to DeusCriolo
Level 9 (72,994 points)
ApplicationsHi,
If you have tried all the Suggestions then you need to Contact Apple Support and explain that you have an Apple ID issue with the iMessages servers.
You will probably need to ask to speak to a level 2 person as well as making several more checks whilst you speak to them.
8:11 pm Sunday; April 12, 2015
iMac 2.5Ghz i5 2011 (Mavericks 10.9)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
Couple of iPhones and an iPad




