swami7774
Level 1 (5 points)

Q: Mavericks installation question.

I downloaded Mavericks(took a while), hit install (going onto a different MacBook Pro), the macbook began to restart itself(I heard the chime), but now nothing. Dark screen. Is the installation process still going on? Or should I try to start the laptop? Thanks  in advance.

MacBook Pro, OS X Mavericks (10.9.2)

Posted on Sep 6, 2014 6:08 PM

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swami7774

Q: Mavericks installation question.

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  • by swami7774,

    swami7774 swami7774 Sep 6, 2014 7:08 PM in response to swami7774
    Level 1 (5 points)
    Sep 6, 2014 7:08 PM in response to swami7774

    The latest: I held the power button down, which shut the computer off(no sleep indicator light when the lid closed). I hit the power button to power back up, heard the chime,got a grey screen and am now being asked to set up the computer from scratch. What did I do?

  • by Loner T,Helpful

    Loner T Loner T Sep 6, 2014 7:22 PM in response to swami7774
    Level 7 (23,873 points)
    Safari
    Sep 6, 2014 7:22 PM in response to swami7774

    1. Does your computer have a set to Battery LEDs? If yes, please check the battery status. There should be a button to press and it should show you the battery level. The location depends on whether you have a removable battery or a built-in battery.

    2. Is the power adapter connected and functional?

    3. Instead of an Upgrade, did you execute an erase installation of Mavericks?

    4. Set up Mavericks and login and check your files.

  • by swami7774,

    swami7774 swami7774 Sep 7, 2014 7:30 AM in response to Loner T
    Level 1 (5 points)
    Sep 7, 2014 7:30 AM in response to Loner T

    Ended up calling Apple this morning. Apparently there was a rare glitch that put the Mavericks install on a permanent "loop." The techie had me to a disk erase, then clean install of Mavericks. Now I'm transferring yesterday's external hd backup(thank GOD I did that) back to the laptop. Thanks for your help, Loner T. You got me headed in the right direction.

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