Q: I can't reset my security questions
Hi,
My mother just bought an iTunes gift card to make a purchase on her iTunes account, but when I add the card it tells me that she has to answer to the security questions.
The problem is that the answers that she gives me (which, as her son I know are right by all the stories she told me growing up), are apparently wrong.
I tried to see if the answers are case sensitive, but no luck. After that I tried to reset the security questions by sending the reset email to the secondary email address... the problem is: it never gets there.
I tried to change the secondary email address and even tried to add another one to it, but it doesn't even let me do that.
So:
- to make a purchase I need to respond to security questions
- security questions tell me the answers are wrong
- sending reset security questions email doesn't get sent/recieved
- secondary email address doesn't receive the reset email
- no possibillity to add another secondary email address because all email addresses are apparently in use (which isn't true, I have tried 7 different email addresses, and all are in use (not possible)
- no possibillity to verify the existing secondary email address because the verification email doesn't get sent/recieved (double checked in mail app on different phones and on web portal to exclude problems with the app)
Im running out of tools in my toolbox to fix this and have a nice set of goose eggs because of hitting my head against brick walls, so if there is someone that can tell me how to fix this so that my mom can finally play word feud without ads, because right now it seems like as if Apple doesn't want to have her money...
Posted on Sep 8, 2014 1:47 PM