Q: Backup corrupted or not compatible with the iPhone
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Sep 9, 2014 6:26 AMby alex_h1,Hello Kerynang,
Thanks for using Apple Support Communities.
To troubleshoot this issue of not being able to back up your iPhone in iTunes please follow the steps in the article below.Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123
Take care,
Alex H.
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Sep 16, 2014 9:08 AMby alex_h1,Hi Kerynang,
Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action
Take care,
Alex H.
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Dec 16, 2014 3:55 PMby Kelly Wilkerson,Did you try deleting the lockdown folder yet?
This post I wrote references "the iPhone disconnected" error, but all of the steps also apply to the cannot make a backup because the backup is corrupt message as well: http://deciphertools.com/blog/2014_12_09_iphone_could_not_restore_disconnected/
(Note: As I mentioned, I wrote the post that I am linking to, so I stand to benefit, financially or otherwise, from the link I am providing.)
