AMSayer
Level 1 (0 points)

Q: How do I remove the free U2 album from my iTunes library?

So we all have a free U2 album in our iTunes library now. I don't like U2 and don't want it. I get an option to 'hide' it in iTunes, but not to delete it. How can I remove it entirely from my library in iCloud? I have just been to iCloud.com, but can't see anything there.

iTunes, Windows 7

Posted on Sep 9, 2014 1:50 PM

by AMSayer,Solvedanswer
AMSayer AMSayer
Level 1 (0 points)
A:

King_Penguin posted in another thread that Apple have now added an option to fully remove the U2 album from our accounts! It is as this link: itunes.com/soi-remove

 

I can confirm it works for me.

 

Thanks to Apple for implementing this option, and to King_Penguin for letting us know about it.

Posted on Sep 15, 2014 1:14 PM

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AMSayer

Q: How do I remove the free U2 album from my iTunes library?

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  • by turingtest2,

    turingtest2 turingtest2 Sep 9, 2014 2:05 PM in response to AMSayer
    Level 10 (85,368 points)
    iPod
    Sep 9, 2014 2:05 PM in response to AMSayer

    Hiding it will achieve the same effect. It won't show up in your cloud list unless you decide at some point you want to listen to it after all and visit the restore hidden purchases section of your account history.

     

    tt2

  • by AMSayer,

    AMSayer AMSayer Sep 9, 2014 2:08 PM in response to turingtest2
    Level 1 (0 points)
    Sep 9, 2014 2:08 PM in response to turingtest2

    Thanks for your reply, but I'd like it actually removed rather than just hidden. (So I suppose a related/alternative question is: how do I see what's in my 'cloud list'?)

  • by turingtest2,Helpful

    turingtest2 turingtest2 Sep 9, 2014 2:48 PM in response to AMSayer
    Level 10 (85,368 points)
    iPod
    Sep 9, 2014 2:48 PM in response to AMSayer

    iTunes Store > Quick Links > Purchased. Use All and Not on this computer as you would expect. If you delete the album and hide from iTunes in the Cloud it will disappear from both lists. The only time you would become aware of it is if you went into your account history to manage your hidden purchases. It is possible that the iTunes Store support staff could completely erase all trace of the item but that may be beyond their powers.

     

    tt2

  • by AMSayer,

    AMSayer AMSayer Sep 9, 2014 2:58 PM in response to turingtest2
    Level 1 (0 points)
    Sep 9, 2014 2:58 PM in response to turingtest2

    Thanks, I can see it there (and hide and un-hide) but see no way to actually delete it from the cloud.

  • by turingtest2,

    turingtest2 turingtest2 Sep 9, 2014 3:09 PM in response to AMSayer
    Level 10 (85,368 points)
    iPod
    Sep 9, 2014 3:09 PM in response to AMSayer

    I'm not in front of my computer just now, but once you hide it then it should stay hidden and not show on that page. Perhaps you have to refresh for it to disappear or close iTunes and reopen. Once fully hidden you have to actively trawl around in the hidden purchases section of your account history to find it again. Most of us usually have no reason to visit it. From memory I have a couple of items that iTunes otherwise thinks I need to redownload all the time even though they are in my library and the delightfully titled "Spank The Monkey" that one of my kids thought it amusing to download on my behalf a few years ago.

     

    tt2

  • by AMSayer,

    AMSayer AMSayer Sep 9, 2014 3:30 PM in response to turingtest2
    Level 1 (0 points)
    Sep 9, 2014 3:30 PM in response to turingtest2

    Ha, "Spank the Monkey".

     

    Again, though, that is just hiding it, and not deleting it from the account, which is what I am trying to do.

  • by turingtest2,

    turingtest2 turingtest2 Sep 9, 2014 3:36 PM in response to AMSayer
    Level 10 (85,368 points)
    iPod
    Sep 9, 2014 3:36 PM in response to AMSayer

    AMSayer wrote:

     

    Ha, "Spank the Monkey".

     

    Again, though, that is just hiding it, and not deleting it from the account, which is what I am trying to do.

     

    That isn't in your power. as given, it may be possible that the iTunes Store support staff could completely erase all trace of the item, but that may be beyond their powers too. You can ask via the report a problem links in your account history.

     

    tt2

  • by AMSayer,

    AMSayer AMSayer Sep 9, 2014 3:36 PM in response to turingtest2
    Level 1 (0 points)
    Sep 9, 2014 3:36 PM in response to turingtest2

    It could also be worth mentioning that I do NOT have iTunes Match. (Some solutions I found by Googling rely on having iTunes Match.)

  • by Demo,

    Demo Demo Sep 9, 2014 3:54 PM in response to turingtest2
    Level 10 (94,886 points)
    iPad
    Sep 9, 2014 3:54 PM in response to turingtest2

    turingtest2 wrote:


    I have a couple of items that iTunes otherwise thinks I need to redownload all the time even though they are in my library and the delightfully titled "Spank The Monkey" that one of my kids thought it amusing to download on my behalf a few years ago.

     

     

    tt2

    I think I love your kid. ROFL.

     

    BTW, you are the iTunes expert, but I have never heard of anyone having an iTunes purchase successfully expunged from their records. Like you said, they can be hidden but never, ever removed permanently AFAIK.

  • by AMSayer,

    AMSayer AMSayer Sep 9, 2014 3:57 PM in response to Demo
    Level 1 (0 points)
    Sep 9, 2014 3:57 PM in response to Demo

    Well this is something which was added to our accounts without asking us, rather than something I purchased (on purpose or by accident), so I would hope there is a way to undo it.

     

    I've put in a support request from Apple so hopefully someone there will get back to me.

  • by turingtest2,

    turingtest2 turingtest2 Sep 9, 2014 4:09 PM in response to AMSayer
    Level 10 (85,368 points)
    iPod
    Sep 9, 2014 4:09 PM in response to AMSayer

    It could also be worth mentioning that I do NOT have iTunes Match. (Some solutions I found by Googling rely on having iTunes Match.)

     

    Neither do I. Realistically I'd expect it be the same as if you bought the album and then decided that you never want to listen to it and want to hide it from your library. You cannot erase the purchase since that is a historical transaction. Your acceptance of the free gift, albeit inadvertent, is likely to be treated in the same way.

     

    Ah, I see you've reached the same conclusion.

     

    Best of luck.

     

    tt2

  • by Kilgore-Trout,

    Kilgore-Trout Kilgore-Trout Sep 9, 2014 4:51 PM in response to Demo
    Level 7 (32,526 points)
    iPad
    Sep 9, 2014 4:51 PM in response to Demo

    Demo wrote:

     

    turingtest2 wrote:


    I have a couple of items that iTunes otherwise thinks I need to redownload all the time even though they are in my library and the delightfully titled "Spank The Monkey" that one of my kids thought it amusing to download on my behalf a few years ago.

     

     

    tt2

    I think I love your kid. ROFL.

     

    BTW, you are the iTunes expert, but I have never heard of anyone having an iTunes purchase successfully expunged from their records. Like you said, they can be hidden but never, ever removed permanently AFAIK.

    Could be the rather unusual nature of this one would provide reason for an exception. Although personally I would recommend the OP giving it a listen. Pretty good album, actually.

  • by jevance,

    jevance jevance Sep 9, 2014 11:50 PM in response to AMSayer
    Level 1 (0 points)
    Sep 9, 2014 11:50 PM in response to AMSayer

    Hi there, I was able to successfully follow the instructions on how to hide this album from my icloud storage, but it still appears in my music library on my iphone. Any suggestions about how I should proceed? It's showing up in my music and I want it GONE.

  • by turingtest2,

    turingtest2 turingtest2 Sep 10, 2014 1:34 AM in response to jevance
    Level 10 (85,368 points)
    iPod
    Sep 10, 2014 1:34 AM in response to jevance

    On any iOS device go to Settings > Music and turn off Show All Music. This should turn off cloud items. You may sometimes need to reset the device.


    Swipe to delete the tracks if they were automatically downloaded to the phone.


    tt2

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