HT203828: If iCloud asks you for the password to your previous Apple ID
Learn about If iCloud asks you for the password to your previous Apple ID
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Helpful answers
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Sep 12, 2014 11:55 AM in response to daivis.conleyby brenden dv,Hi daivis.conley,
Generally, creating an entirely new Apple ID may not be the best approach when having password issues, due in part to the sheer number of services that are tied to it. If you are unable to log in to your old Apple ID due to a password issue, you may find the following articles helpful:
Apple ID: Changing your password
http://support.apple.com/kb/HT5624
If you forgot your Apple ID password
http://support.apple.com/kb/HT5787
Regards,
- Brenden
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Sep 19, 2014 10:05 PM in response to brenden dvby daivis.conley,Thanks, brenden dv. I read both of the articles you sent me; however, my password is still not resetting for that Apple ID. I've checked my main email address along with any others I think would be associated with it. Only one received an email allowing me to verify the Apple ID. But, once I clicked on verify, a message pops up saying that email address was previously verified, and it won't let me continue to changing the password.
As I mentioned before, I already have created a new Apple ID, which you said wasn't a good idea. oops. My phone is still not letting me switch over to the new Apple ID icloud services without first entering in my previous password that apparently no longer exists except in my head.
Is there a number I can call where someone can clear up all this over the phone?
Thanks for your help!
