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All replies
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Helpful answers
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Feb 17, 2014 11:39 AM in response to Okarimiby jason269,Hello, Okarimi.
Thank you for visiting Apple Support Communities.
I would recommend trying the troubleshooting steps in the article below.
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
http://support.apple.com/kb/TS3219
Cheers,
Jason H.
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Feb 18, 2014 8:06 PM in response to jason269by Pat from PA,Jason - I'm not sure you're understanding the complete situation, if it's what I'm experiencing. You can't sync, load files to iPad, play music, download podcasts, etc. because iTunes freezes when you open it. Period. 11.1.4 DOES.NOT.WORK. I have to force close it. Apple put out a bad update.
It's not just about syncing, which is obviously a huge problem because I use my iPad for teaching but now I can't get my files onto the device, but the whole app doesn't work. iPhone, iPod, iPad, Mac - nothing will work if the app freezes as soon as you open it. When is Apple going to fix it? Macbook Pro 10.7.5
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Feb 20, 2014 6:11 AM in response to jason269by Okarimi,I still have the problem. My Windows slows down after luanching and closing iTunes and it takes lots of time to restart the laptop.
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Jun 29, 2014 9:08 AM in response to jason269by kurt83290,Jason, Why would you make that recommendation? Have you tried it? Has anyone ever posted back, "wow, thanks, that fixed it". I haven't found such a reply and I have read a lot of posts on this issue. Apple advocates all seem to recommend that same set of procedures, yet no one attests that it works. iTunes on one of my Apple computers suddenly freezes when I connect my iPhone or iPad to it. I wasted a tremendous amount of time performing all of those steps to no avail. I see this problem has been going on for years. It's time for Apple to dump iTunes and make a new media app that that provides the simple functionality we need for our devices including AppleTV. We don't need a store built into the app. And, it's time for people to not provide the status quo response for this issue. Just an opinion from one of many frustrated iTunes users.
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Jul 17, 2014 10:19 AM in response to jason269by OtterStCatch,Jason, your "solution" does not fix the problem.
Like others here:
if I open iTunes with my iPhone connected (even wirelessly), iTunes freezes.
If I connect my iPhone (even wirelessly) while iTunes is open and functioning, iTunes freezes.
iTunes is a mess right now, and it needs to be stripped down to the bolts. While I appreciate that Apple wants to integrate all of its media experiences, it's not doing it well, and since I can't even sync or connect my iPhone, I'd say Apple is going backwards. Why in the world would I buy media I can't sync?
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Jul 17, 2014 10:45 AM in response to Okarimiby OtterStCatch,★HelpfulI think I may have found a solution: go to your finder and to the library. (You may have to enable that by enabling library-view in "Preferences.")
Find Library > Application Support > Sync Services.
Trash Sync Services.
That fixed my problem.
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Jul 19, 2014 9:11 AM in response to OtterStCatchby Bob Gustafson,Wow, thank you SO much for solving this. I too have been having the exact same issue for the past few months and could not find any answers. I tried deleting iTunes, deleting plst files, deleting backups, everything. This finally solved my problem. Thank you!
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Sep 7, 2014 10:46 AM in response to OtterStCatchby Lowie69,Thanks Otterstcatch - your fix worked like a dream. I have been searching for this for a solution for weeks!!
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Sep 9, 2014 10:54 PM in response to OtterStCatchby chrischandler,Good for a mac, but what about a windows PC?
Any help would be appreciated. -
Sep 10, 2014 9:13 AM in response to OtterStCatchby geraldfromfpo,OtterStCatch, can you give a little more detail? Im not finding library view or sync services anywhere. I'm sure I'm just missing it but iTunes crashed while my phone was restoring so i don't have a phone until i get this fixed.
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Sep 17, 2014 1:51 PM in response to Okarimiby Andyb85,Hi geraldfromfpo / xytarwest,,
i tried OtterStCatch suggestion and it worked straight way. thank you. I too was having an issue finding the view library option and here is how you do it.
choose Home from the Finder’s Go menu (Go > Home);
Still in the Finder, choose View > Show View Options
Near the bottom of the resulting View-Options palette is a setting called Show Library Folder. Enable this option. Your Library folder is immediately visible.
then follow OtterStCatch comments below.
thanks
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Oct 19, 2014 2:26 AM in response to OtterStCatchby onutoda,And it also works with Yosemite and iOS8!!!
Great, I was looking for months for a solution
Thank you a lot!
