Okarimi

Q: iTunes 11.1.4 freezes after connecting iDevices

I'm using iTunes 11.1.4 on Windows 7 64-bit. When I connect iPhone 4 7.0.4 and iPad 4 7.0.4, iTunes freezes and I have to end the procces through task manager. Or if I disconnect the iDevices, iTunes just show a message that hte device was detected but it cannot be synced. Even when I click on Preferences in Edit menu when there is no iDevice connected to the computer, it freezes. I re-installed the iTunes and I tried to Repair it but there was no difference.

iPhone 4, iOS 7

Posted on Feb 15, 2014 10:02 AM

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Q: iTunes 11.1.4 freezes after connecting iDevices

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  • by jason269,

    jason269 jason269 Feb 17, 2014 11:39 AM in response to Okarimi
    Community Specialists
    Feb 17, 2014 11:39 AM in response to Okarimi

    Hello, Okarimi. 

     

    Thank you for visiting Apple Support Communities.

     

    I would recommend trying the troubleshooting steps in the article below.

     

    iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch

    http://support.apple.com/kb/TS3219

     

    Cheers,

     

    Jason H.

  • by Pat from PA,

    Pat from PA Pat from PA Feb 18, 2014 8:06 PM in response to jason269
    Level 1 (0 points)
    Feb 18, 2014 8:06 PM in response to jason269

    Jason - I'm not sure you're understanding the complete situation, if it's what I'm experiencing. You can't sync, load files to iPad, play music, download podcasts, etc. because iTunes freezes when you open it. Period. 11.1.4 DOES.NOT.WORK. I have to force close it. Apple put out a bad update.

     

    It's not just about syncing, which is obviously a huge problem because I use my iPad for teaching but now I can't get my files onto the device, but the whole app doesn't work. iPhone, iPod, iPad, Mac - nothing will work if the app freezes as soon as you open it. When is Apple going to fix it? Macbook Pro 10.7.5

  • by Okarimi,

    Okarimi Okarimi Feb 20, 2014 6:11 AM in response to jason269
    Level 1 (1 points)
    Feb 20, 2014 6:11 AM in response to jason269

    I still have the problem. My Windows slows down after luanching and closing iTunes and it takes lots of time to restart the laptop.

  • by kurt83290,

    kurt83290 kurt83290 Jun 29, 2014 9:08 AM in response to jason269
    Level 1 (0 points)
    Jun 29, 2014 9:08 AM in response to jason269

    Jason,  Why would you make that recommendation?  Have you tried it?  Has anyone ever posted back, "wow, thanks, that fixed it".  I haven't found such a reply and I have read a lot of posts on this issue.  Apple advocates all seem to recommend that same set of procedures, yet no one attests that it works.  iTunes on one of my Apple computers suddenly freezes when I connect my iPhone or iPad to it.  I wasted a tremendous amount of time performing all of those steps to no avail.  I see this problem has been going on for years.  It's time for Apple to dump iTunes and make a new media app that that provides the simple functionality we need for our devices including AppleTV.  We don't need a store built into the app.  And, it's time for people to not provide the status quo response for this issue.  Just an opinion from one of many frustrated iTunes users.

  • by OtterStCatch,

    OtterStCatch OtterStCatch Jul 17, 2014 10:19 AM in response to jason269
    Level 1 (9 points)
    Jul 17, 2014 10:19 AM in response to jason269

    Jason, your "solution" does not fix the problem.

     

    Like others here:

     

         if I open iTunes with my iPhone connected (even wirelessly), iTunes freezes.

     

         If I connect my iPhone (even wirelessly) while iTunes is open and functioning, iTunes freezes.

     

    iTunes is a mess right now, and it needs to be stripped down to the bolts.  While I appreciate that Apple wants to integrate all of its media experiences, it's not doing it well, and since I can't even sync or connect my iPhone, I'd say Apple is going backwards.  Why in the world would I buy media I can't sync?

  • by OtterStCatch,Helpful

    OtterStCatch OtterStCatch Jul 17, 2014 10:45 AM in response to Okarimi
    Level 1 (9 points)
    Jul 17, 2014 10:45 AM in response to Okarimi

    I think I may have found a solution: go to your finder and to the library.  (You may have to enable that by enabling library-view in "Preferences.")

     

    Find Library > Application Support > Sync Services.

     

    Trash Sync Services.

     

    That fixed my problem.

  • by Bob Gustafson,

    Bob Gustafson Bob Gustafson Jul 19, 2014 9:11 AM in response to OtterStCatch
    Level 1 (0 points)
    Jul 19, 2014 9:11 AM in response to OtterStCatch

    Wow, thank you SO much for solving this. I too have been having the exact same issue for the past few months and could not find any answers. I tried deleting iTunes, deleting plst files, deleting backups, everything. This finally solved my problem. Thank you!

  • by Lowie69,

    Lowie69 Lowie69 Sep 7, 2014 10:46 AM in response to OtterStCatch
    Level 1 (0 points)
    Sep 7, 2014 10:46 AM in response to OtterStCatch

    Thanks Otterstcatch - your fix worked like a dream.   I have been searching for this for a solution for weeks!!

  • by xytarwest,

    xytarwest xytarwest Sep 8, 2014 9:53 PM in response to OtterStCatch
    Level 1 (0 points)
    Sep 8, 2014 9:53 PM in response to OtterStCatch

    Go to finder where? In itunes?

  • by chrischandler,

    chrischandler chrischandler Sep 9, 2014 10:54 PM in response to OtterStCatch
    Level 1 (0 points)
    Sep 9, 2014 10:54 PM in response to OtterStCatch

    Good for a mac, but what about a windows PC? 
    Any help would be appreciated.

  • by geraldfromfpo,

    geraldfromfpo geraldfromfpo Sep 10, 2014 9:13 AM in response to OtterStCatch
    Level 1 (0 points)
    Sep 10, 2014 9:13 AM in response to OtterStCatch

    OtterStCatch, can you give a little more detail?  Im not finding library view or sync services anywhere.  I'm sure  I'm just missing it but iTunes crashed while my phone was restoring so i don't have a phone until i get this fixed.

  • by Andyb85,

    Andyb85 Andyb85 Sep 17, 2014 1:51 PM in response to Okarimi
    Level 1 (0 points)
    Sep 17, 2014 1:51 PM in response to Okarimi

    Hi geraldfromfpo / xytarwest,,

     

    i tried OtterStCatch suggestion and it worked straight way. thank you. I too was having an issue finding the view library option and here is how you do it.

     

    choose Home from the Finder’s Go menu (Go > Home);

    Still in the Finder, choose View > Show View Options

    Near the bottom of the resulting View-Options palette is a setting called Show Library Folder. Enable this option. Your Library folder is immediately visible.


    then follow OtterStCatch comments below.


    thanks

  • by phillipgow,

    phillipgow phillipgow Oct 6, 2014 6:32 PM in response to Andyb85
    Level 1 (0 points)
    Oct 6, 2014 6:32 PM in response to Andyb85

    Great. Worked perfectly thanks.

  • by onutoda,

    onutoda onutoda Oct 19, 2014 2:26 AM in response to OtterStCatch
    Level 1 (0 points)
    Oct 19, 2014 2:26 AM in response to OtterStCatch

    And it also works with Yosemite and iOS8!!!

    Great, I was looking for months for a solution

     

    Thank you a lot!

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