HT202612: iOS: About Guided Access

Learn about iOS: About Guided Access
ajturner85

Q: Guided access missing?

on my ipad when I go into accessibility there is no "guided access" option listed. Is there another place that it would be or is there something I have to enable to get that option to show up?

iPad 2

Posted on May 7, 2013 11:56 AM

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Q: Guided access missing?

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  • by Kilgore-Trout,

    Kilgore-Trout Kilgore-Trout May 7, 2013 12:00 PM in response to ajturner85
    Level 7 (32,526 points)
    iPad
    May 7, 2013 12:00 PM in response to ajturner85

    What version of iOS are you running?

  • by Dragon73,

    Dragon73 Dragon73 Sep 10, 2014 5:37 PM in response to Kilgore-Trout
    Level 1 (0 points)
    Sep 10, 2014 5:37 PM in response to Kilgore-Trout

    I too just discovered that Guided Access is missing from my old iPad 1 (I have all the newer iPads, as well so not sure what's happened to the original iPad).  We used to use this for our children, and suddenly it seems to be disabled and now missing!

    I have checked for software updates, (it's currently running 5.1.1and says up to date).

    Should I do a hard reset?  Or is there another reason why the Guided Access happens to suddenly be missing?  We have come to rely on that feature a lot for our children (one who is 5 and happens to have Down syndrome and is an expert at using his iPad).

     

    Any suggestions before I have to do a hard reset?

     

    Thanks in advance....

  • by Dragon73,

    Dragon73 Dragon73 Sep 10, 2014 7:13 PM in response to Dragon73
    Level 1 (0 points)
    Sep 10, 2014 7:13 PM in response to Dragon73

    Hi Bobseufert,


    Thanks for the info, but that can't be right since we have always used it.  Either in the last update (for iPad 1) they removed it, (which I can't see why they would do that...) or the article you have provided is incorrect.  I know it's not true, because we have always used Guided Access on ALL of our iPads, including the original iPad 1.  Either that or I'm going to have to think I'm loosing my mind!

     

    See here:  https://snapguide.com/guides/lock-your-ipad-to-1-app-using-guided-access/

     

    So, it was there - I personally have set it up and used it (just to learn today I can't because it's "actually missing".).


    My question is, did it get removed, did my iPad have a hiccup (I've had "SETTINGS CONTENT" go missing on other devices in the past like HotSpot (on iphones) which I found directions to replace...) AND how do I get it back?  Unless, it somehow was removed (for reasons unknown) and can't be replaced.

     

    I'm not the only person with this question, the original poster above also lost their Guided Access but on their iPad 2.  So, I know I'm not alone, and iPad 2 obviously can be updated to version 6, no?  I realize that iPad 1 has no further updates and is stuck at 5.1.1....

     

    Hopefully there is an answer? 
    :-)

  • by bobseufert,

    bobseufert bobseufert Sep 10, 2014 7:26 PM in response to Dragon73
    Level 6 (13,686 points)
    iPad
    Sep 10, 2014 7:26 PM in response to Dragon73

    If you had it on an iPad 1 I don't know why you no longer have it. The iPad in your link is a least a iPad 2, you have to look closely but you can see FaceTime in the settings and FaceTime needs a camera to work. I think the original poster had an iPad 2 still running IOS 5.1.1, they never answered James Ward's question.

  • by Dragon73,

    Dragon73 Dragon73 Sep 10, 2014 8:19 PM in response to bobseufert
    Level 1 (0 points)
    Sep 10, 2014 8:19 PM in response to bobseufert

    Hi Bobseufert,

     

    Sorry, I didn't look closely at the link's iPad - and so, my appologies on that.  For ourselves though, we used it for our daughter and quite frequently, so I'm not sure at all what's happened!  We stopped using it for a bit of time because she had learned not to press ads or links that she shouldn't, but I wanted to activate it today for another reason (our littlest one is now using it) and lo and behold, it's not there.  I am dumbfounded myself.., so I guess there isn't really an answer!

     

    Thanks anyhow!

  • by bobseufert,

    bobseufert bobseufert Sep 10, 2014 8:26 PM in response to Dragon73
    Level 6 (13,686 points)
    iPad
    Sep 10, 2014 8:26 PM in response to Dragon73

    You're welcome. The article wasn't clear on which iPad it was, you owe me no apologies. I have no reason to doubt you had it. I just can't find a solution, sorry.