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Q: one year old iphone 5 shuts on and off at random

my one year old iphone 5 shuts on and off at random moments(probably a tech fault) can i get a new one/ get this one fixed?

it just suddently happend, i plugged it into the computer (right after a norton security check) and suddently my phone just dies. and now it won't stop turning on and off constantly every 3minutes, i know it sound wierd but it is true. I have changed batteryes before(sort off the same problem) at a different time off the year. it was during winter last time i got these issues.

iPhone 5, iOS 7.1.2

Posted on Sep 9, 2014 2:07 PM

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Q: one year old iphone 5 shuts on and off at random

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  • by joe_73,

    joe_73 Sep 11, 2014 9:17 AM in response to okgames
    Level 3 (700 points)
    Sep 11, 2014 9:17 AM in response to okgames

    Hi okgames,

     

    Welcome to the Apple Support Communities!

     

    I know it can be both concerning and frustrating if your iPhone will not turn on or shuts off randomly. In your situation, I would suggest reading over the attached article and try the troubleshooting steps provided to ensure all steps have been completed before considering a hardware repair.

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/TS2802

     

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

     

    Have a great day,

    Joe