Speeddemon35

Q: Wheel of death followed by Hard Drive Crash Prevention?

O.k.  So after having my macbook pro 2012 for some reason starting up very slowly and then constantly getting the wheel to the point where it took several minutes for ANYTHING to load, Steam not updating and other applications starting up only to fail, and my constant having to shut the computer down to try and get it to work, eventually the hard drive just gave up on me and I had to use the disk utility program which failed to verify or repair the damage, so I had to erase everything and start again from scratch.  Luckily I had no work data that I really needed to save and if I do need to, I can probably redo it from scratch, but I did lose iMovie (replaced for now with wondershare), a couple of video files of games for my youtube channel, all my microsoft documents, and a couple of other programs that I probably should have gotten rid of to start with.  Everything else, mainly my gaming data is saved on Steam and other apps, so no damage done there thankfully, but I would like to prevent this from happening in the future.  For starters, yes I plan to get a terabyte external hard drive for backing up my data purposes, and I will be making sure to shut down my computer before I take it somewhere, closing apps and making sure multiple don't start up as well when I log back in, (I had a habit of leaving it on sleep mode more often than I should have even when traveling with it.)  I also have gotten a clean my mac 2 app if the issue starts up again and I start to experience a slowing mac to help me clean up any extra files I don't really need, and I'm gonna make sure to look at my activity monitor and make sure that some apps aren't still running when I don't want them to.  Any other suggestions that might help me avoid this error in the future?  My Mac is working again fine now, and for the record, I've had it for 2 or so years now and I don't think it's in bad shape at all, so I don't think I need to replace the hard drive completely.  I ask this because I've seen a lot of people have similar issues and I'm sure we all would want to make sure this doesn't happen again, and we also want to make sure we can fix it before it becomes a problem and we have to hit the reset button on our hard drives.  Any help would be appreciated!  (I probably will take it to an apple store next time and ask about it before I reset it again though if this comes up.)

MacBook Pro (13-inch Mid 2012), iOS 7.1.2

Posted on Sep 11, 2014 7:51 PM

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Q: Wheel of death followed by Hard Drive Crash Prevention?

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  • by Linc Davis,

    Linc Davis Linc Davis Sep 11, 2014 8:19 PM in response to Speeddemon35
    Level 10 (208,000 points)
    Applications
    Sep 11, 2014 8:19 PM in response to Speeddemon35

    I also have gotten a clean my mac 2 app

    "CleanMyMac" is a scam and a common cause of instability and poor performance. The developer's instructions don't completely remove it. Follow those instructions, then do as below.

    Back up all data before proceeding.

    Triple-click anywhere in the line below on this page to select it:

    /Library/LaunchDaemons/com.macpaw.CleanMyMac2.Agent.plist

    Right-click or control-click the highlighted line and select

              Services Reveal in Finder (or just Reveal)

    from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Repeat with this line:

    /Library/PrivilegedHelperTools/com.macpaw.CleanMyMac2.Agent

    Restart the computer and empty the Trash. Never again install "CleanMyMac" or anything like it.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

              Go Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

    Any other suggestions that might help me avoid this error in the future?

    The startup drive is failing, or there is some other internal hardware fault.

    Back up all data on the drive immediately if you don't already have a current backup. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

    If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

    Keeping your confidential data secure during hardware repair

    Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.

    *An SSD doesn't need to be zeroed.

  • by Speeddemon35,

    Speeddemon35 Speeddemon35 Sep 11, 2014 9:08 PM in response to Linc Davis
    Level 1 (0 points)
    Sep 11, 2014 9:08 PM in response to Linc Davis

    Lol funny enough, the newest update allows me to delete THAT too.  So is there any cleanup program that IS safe to use that you would recommend to cleanup my computer if I needed to?  As for backing up my files and stuff, I'm gonna need to get me an external hard drive.  I'll do that sometime in the future, but right now things are working great again.  Guess I'll just see for now.  Still, I'm sure others have similar problems so feel free to talk and share suggestions!

  • by Linc Davis,

    Linc Davis Linc Davis Sep 11, 2014 9:21 PM in response to Speeddemon35
    Level 10 (208,000 points)
    Applications
    Sep 11, 2014 9:21 PM in response to Speeddemon35

    How to maintain a Mac

    1. Make two or more backups of all your files, keeping at least one off site at all times in case of disaster. One backup is not enough to be safe. Don’t back up your backups; all should be made directly from the original data. Don’t rely completely on any single backup method, such as Time Machine. If you get an indication that a backup has failed, don't ignore it.

    2. Keep your software up to date. In the App Store or Software Update preference pane (depending on the OS version), you can configure automatic notifications of updates to OS X and other Mac App Store products. Some third-party applications from other sources have a similar feature, if you don’t mind letting them phone home. Otherwise you have to check yourself on a regular basis.

    Keeping up to date is especially important for complex software that modifies the operating system, such as device drivers. Don't install such modifications unless they're absolutely necessary. Remove them when they are no longer needed. Before installing any Apple update, you must check that all system modifications that you use are compatible. Incompatibility with third-party software is by far the most common cause of difficulties with system updates.

    3. Don't install crapware, such as “themes,” "haxies," “add-ons,” “toolbars,” “enhancers," “optimizers,” “accelerators,” "boosters," “extenders,” “cleaners,” "doctors," "tune-ups," “defragmenters,” “firewalls,” "barriers," “guardians,” “defenders,” “protectors,” most “plugins,” commercial "virus scanners,” "disk tools," or "utilities." With very few exceptions, such stuff is useless or worse than useless. Above all, avoid any software that purports to change the look and feel of the user interface.

    It's not much of an exaggeration to say that the whole "utility" software industry for the Mac is a fraud on consumers. The most extreme examples are the "CleanMyMac," "TuneUpMyMac," and “MacKeeper” scams, but there are many others.

    As a rule, you should avoid software that changes the way other software works. Plugins for Photoshop and similar programs are an obvious exception to this rule. Safari extensions, and perhaps the equivalent for other web browsers, are a partial exception. Most are safe, and they're easy to get rid of if they don't work. Some may cause the browser to crash or otherwise malfunction. Some are malicious. Use with caution, and install only well-known extensions from relatively trustworthy sources, such as the Safari Extensions Gallery.

    Only install software that is useful to you, not (as you imagine) to the computer. For example, a word processor is useful for writing. A video editor is useful for making movies. A game is useful for fun. But a "cache cleaner" isn't useful for anything. Cleaning caches is not an end in itself.

    Never install any third-party software unless you know how to uninstall it. Otherwise you may create problems that are very hard to solve. Do not rely on "utilities" such as "AppCleaner" and the like that purport to remove software.

    4. Don't install bad, conflicting, or unnecessary fonts. Whenever you install new fonts, use the validation feature of the built-in Font Book application to make sure the fonts aren't defective and don't conflict with each other or with others that you already have. See the built-in help and this support article for instructions. Deactivate or remove fonts that you don't really need to speed up application launching.

    5. Avoid malware. Malware is malicious software that circulates on the Internet. This kind of attack on OS X was once so rare that it was hardly a concern, but malware is now increasingly common, and increasingly dangerous.

    There is some built-in protection against malware, but you can’t rely on it—the attackers are always at least one day ahead of the defense. You can’t rely on third-party protection either. What you can rely on is common-sense awareness—not paranoia, which only makes you more vulnerable.

    Never install software from an untrustworthy or unknown source. If in doubt, do some research. Any website that prompts you to install a “codec” or “plugin” that comes from the same site, or an unknown site, is untrustworthy. Software with a corporate brand, such as Adobe Flash Player, must come directly from the developer's website. No intermediary is acceptable, and don’t trust links unless you know how to parse them. Any file that is automatically downloaded from the web, without your having requested it, should go straight into the Trash. A web page that tells you that your computer has a “virus,” or that anything else is wrong with it, is a scam.

    In OS X 10.7.5 or later, downloaded applications and Installer packages that have not been digitally signed by a developer registered with Apple are blocked from loading by default. The block can be overridden, but think carefully before you do so.

    Because of recurring security issues in Java, it’s best to disable it in your web browsers, if it’s installed. Few websites have Java content nowadays, so you won’t be missing much. This action is mandatory if you’re running any version of OS X older than 10.6.8 with the latest Java update. Note: Java has nothing to do with JavaScript, despite the similar names. Don't install Java unless you're sure you need it. Most people don't.

    6. Don't fill up your disk/SSD. A common mistake is adding more and more large files to your home folder until you start to get warnings that you're out of space, which may be followed in short order by a startup failure. This is more prone to happen on the newer Macs that come with an internal SSD instead of the traditional hard drive. The drive can be very nearly full before you become aware of the problem.

    While it's not true that you should or must keep any particular percentage of space free, you should monitor your storage use and make sure you're not in immediate danger of using it up. According to Apple documentation, you need at least 9 GB of free space on the startup volume for normal operation.

    If storage space is running low, use a tool such as OmniDiskSweeper to explore the volume and find out what's taking up the most space. Move seldom-used large files to secondary storage.

    7. Relax, don’t do it. Besides the above, no routine maintenance is necessary or beneficial for the vast majority of users; specifically not “cleaning caches,” “zapping the PRAM,” "resetting the SMC," “rebuilding the directory,” "defragmenting the drive," “running periodic scripts,” “dumping logs,” "deleting temp files," “scanning for viruses,” "purging memory," "checking for bad blocks," "testing the hardware," or “repairing permissions.” Such measures are either completely pointless or are useful only for solving problems, not for prevention.

    To use a Mac effectively, you have to free yourself from the Windows mindset that every computer needs regular downtime maintenance such as "defragging" and "registry cleaning." Those concepts do not apply to the Mac platform.

    A well-designed computing device is not something you should have to think about much. It should be an almost transparent medium through which you communicate, work, and play. If you want a machine that needs a lot of attention, use a PC.

    The very height of futility is running an expensive third-party application called “Disk Warrior” when nothing is wrong, or even when something is wrong and you have backups, which you must have. Disk Warrior is a data-salvage tool, not a maintenance tool, and you will never need it if your backups are adequate. Don’t waste money on it or anything like it.