iAcc
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Q: iPad issue

Product: iPad - 3rd Generation 64GB (Model:A1430)

Issue: Will not turn on/charge properly after running out of charge. Same repetition happens every couple of minutes while on charge: Charging sign > Apple logo > Lock screen for a split second > blacks out > charging sign... Had it on charge for several hours, saw the same thing happening.

 

I've already tried resetting the iPad, nothing happens. Bought a new charger but still no change. I attempted to connect it iTunes, but iTunes asks me to unlock my iPad with my password from my iPad, which I'm unable to do. I attempted to put in recovery mode, but the Connect to iTunes doesn't appear.

 

Anything else I should try before taking it to the Apple Store?

 

Thank you, all help appreciated.

iPad, iOS 7.1.1

Posted on Sep 10, 2014 1:48 AM

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iAcc

Q: iPad issue

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  • by pedro d,

    pedro d pedro d Sep 12, 2014 11:01 AM in response to iAcc
    Community Specialists
    Sep 12, 2014 11:01 AM in response to iAcc

    Hello there, iAcc.

     

    It definitely seems like you've done a great job trying to resolve the issue with your iOS device. The following Knowledge Base article provides a checklist of steps to review:

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/TS2802

     

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

    My issue is still not resolved. What do I do next?

    Contact Apple Support.

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.