frustrateddaughter

Q: Issues with forgetfulness


Hi Everyone Clever!

Got my Dad onto my old Iphone 4 (16gb)and it was going wonderfully, until, he managed to delete the app store, deactivate location settings (and stuff up find my iphone) and all sorts of other delights!

I am trying to reset the iphone so that we can get it back and running but have a few issues:

1. He has changed email address and can no longer access email relating to apple id

2. He can't remember his apple password

3. I do forgot my password and it appears he has put in the wrong DOB (I have checked twice!)

 

Basically, I cannot turn off 'find my Iphone' which means I cannot restore the phone via iTunes on my laptop.

Any help would be extremely gratefully accepted - as I can do basic trouble shooting but this is out of my league.

Thanks in advance!

iPhone 4, iOS 7.1.2

Posted on Sep 12, 2014 11:28 PM

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