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Q: Push notifications WhatsApp not work.

Push notifications WhatsApp not work. I only receive them when I open the app. I've checked the settings on iOs and Whatsapp and all is ok. I've also updated to the latest versions. Can you help me?

iPhone 4, iOS 7.1.1

Posted on Apr 24, 2014 10:22 AM

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Q: Push notifications WhatsApp not work.

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  • by tgvchile,

    tgvchile tgvchile Sep 12, 2014 6:39 AM in response to manfermol
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    Sep 12, 2014 6:39 AM in response to manfermol

    I have exactly the same problem as Charlotte. It started like a month ago.. without me doing any change to any configuration. This is really very annoying.

    I tried everything except from setting up the phone again (like a new one).

     

    Julian, how did you do with the contacts? Did you store them somewhere? I can live with losing all content, but not my contacts...

  • by Juliano Schier,

    Juliano Schier Juliano Schier Sep 12, 2014 6:50 AM in response to tgvchile
    Level 1 (0 points)
    Sep 12, 2014 6:50 AM in response to tgvchile

    Yes, losing all the contacts is unacceptable.

    I bought an app called "Backup" to save all in my email, but at the end it was not necessary, because I don't know how they were there after I configured as a new phone. I think it was at the ICloud or SIM,I don't have sure, but it seems that the contacts can be recovered  without backup...But I advise you to purchase this app "backup" to not take any risk...

  • by tgvchile,

    tgvchile tgvchile Sep 14, 2014 6:52 AM in response to manfermol
    Level 1 (0 points)
    Sep 14, 2014 6:52 AM in response to manfermol

    Thank you, Juliano.

    I finally set up my phone as a new one and it solved the problem!

    It is not as complicated as I feared. The contacts can be restablished by copying them from the SIM card or the cloud. When setting up the phone, the "old" apps are presented in a list for download, so you just have to click them. The only thing one loses are the (normal phone) messages and the content of some apps. On the other hand, it is a good occasion to clean up the phone  ;-)

  • by charlotte_1989,

    charlotte_1989 charlotte_1989 Sep 14, 2014 11:59 PM in response to tgvchile
    Level 1 (4 points)
    Desktops
    Sep 14, 2014 11:59 PM in response to tgvchile

    So it is really THE solution.

    Did you also lose your Whatsapp conversations, after you reinstalled it?

  • by r2thebizel,

    r2thebizel r2thebizel Sep 20, 2014 2:41 AM in response to charlotte_1989
    Level 1 (29 points)
    iTunes
    Sep 20, 2014 2:41 AM in response to charlotte_1989

    Sorry guys, but resetting your iPhone and loosing everything is NOT a solution! This would fix anything! Appreciate everyone's research and collaboration but has anyone got a real solution in that notifcations are fixed leaving the current setup intact?

  • by kjc9847yu,

    kjc9847yu kjc9847yu Oct 2, 2014 11:12 PM in response to manfermol
    Level 1 (0 points)
    Oct 2, 2014 11:12 PM in response to manfermol

    I HAVE THE SOLUTION FOR THIS!

     

    You don't have to delete anything or reinstall or format.. All you need to do is resetting your network connections in Settings: Settings>General>Reset>Reset Network Settings. It worked for me, now I'm receiving all push-up notifications from Whatsapp, Facebook and so on normally, just like before.

     

    Hope it+ll do the trick for you!

  • by tgvchile,

    tgvchile tgvchile Oct 8, 2014 10:59 AM in response to r2thebizel
    Level 1 (0 points)
    Oct 8, 2014 10:59 AM in response to r2thebizel

    It worked for me, though....

  • by tgvchile,

    tgvchile tgvchile Oct 8, 2014 11:00 AM in response to kjc9847yu
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    Oct 8, 2014 11:00 AM in response to kjc9847yu

    I tried this and it did not work

  • by charlotte_1989,

    charlotte_1989 charlotte_1989 Oct 8, 2014 11:04 AM in response to kjc9847yu
    Level 1 (4 points)
    Desktops
    Oct 8, 2014 11:04 AM in response to kjc9847yu

    It also didn't work for me, to reset the network settings... :/

  • by r2thebizel,

    r2thebizel r2thebizel Nov 1, 2014 3:28 PM in response to r2thebizel
    Level 1 (29 points)
    iTunes
    Nov 1, 2014 3:28 PM in response to r2thebizel

    Okay, it would seem that WhatsApp has not been the only app suffering from notification issues since iOS 8. So, with multiple apps having issues, I finally found that performing a soft reset (holding down the home and lock / power button until iPhone powers off) fixed the issues of all app notifications - including WhatsApp. You have to power the phone back on once it's off but hopefully this will work for other people too - and a soft reset does not erase any data.

  • by ruhekincisi,

    ruhekincisi ruhekincisi Nov 19, 2014 2:12 AM in response to r2thebizel
    Level 1 (0 points)
    Nov 19, 2014 2:12 AM in response to r2thebizel

    I agree resetting the phone as new one is not a solution. I have tried everything but nope, it just ain't working. Just like Charlotte, it keeps getting push notifications after i close the app for 2-3 minutes, not after though. The issue must be connected to keeping the applications alive  background. There's a setting for that in settings->general. But the thing is, I believe none of us changed any setting before this problem occurs. But something must be bugged to prevent apps staying alive in background if i'm getting messages after i close the app for 2-3 mins.Than its just shuts off itself. I have a 64GB phone and lots and lots of folders and settings and apps that i can't be bothered to set the phone as a new one. And yes, its NOT a solution, just a walkaround.

     

    I hope someone can step up with a solution.

     

    Cheers.

  • by r2thebizel,

    r2thebizel r2thebizel Nov 19, 2014 10:38 PM in response to ruhekincisi
    Level 1 (29 points)
    iTunes
    Nov 19, 2014 10:38 PM in response to ruhekincisi

    Did you try the soft reset as stated in my previous post? This won't erase any data and fixed the issue for me?

  • by ruhekincisi,

    ruhekincisi ruhekincisi Nov 20, 2014 4:18 AM in response to r2thebizel
    Level 1 (0 points)
    Nov 20, 2014 4:18 AM in response to r2thebizel

    Yeah tried everything more than once. Btw, i have this push notification problem universal, not just whatsapp, fb etc. is not functioning push-wise.

  • by r2thebizel,

    r2thebizel r2thebizel Nov 20, 2014 4:25 AM in response to ruhekincisi
    Level 1 (29 points)
    iTunes
    Nov 20, 2014 4:25 AM in response to ruhekincisi

    An odd one then as mine was universal too. The only other thing I could suggest is turning all notofications off, then doing a soft reset, then turning them back on? Other than that I'm at a loss with that - my phone is a 5s if they helps (ie: incase yours is not and may be that's the dinference?)

  • by charlotte_1989,

    charlotte_1989 charlotte_1989 Nov 28, 2014 1:41 AM in response to r2thebizel
    Level 1 (4 points)
    Desktops
    Nov 28, 2014 1:41 AM in response to r2thebizel

    Hello everybody,

     

    So, I just had a new iPhone 5S, and when I set it up I used the back up from my old iPhone (where the whatsapp wasn't working anymore) and now everything works fine. So, I think the problem came from the iPhone itself, unfortunately.

     

    Cheers,

    Charlotte

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