smaenate
Level 1 (0 points)

Q: I was using my iphone 4 when I screen went black and I cant get it to work

I was texting on my iphone 4 when the screen went black I have tried to reset it I have tried to charge it with no luck. Is there anything I can do to get it fixed?

iPhone 4

Posted on Sep 12, 2014 2:31 PM

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smaenate

Q: I was using my iphone 4 when I screen went black and I cant get it to work

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  • by Jason L,

    Jason L Jason L Sep 14, 2014 2:35 PM in response to smaenate
    Community Specialists
    Sep 14, 2014 2:35 PM in response to smaenate

    Hi smaenate,

     

    Welcome to Apple Support Communities.

     

    It sounds like your iPhone has a blank black screen and isn't turning on. The suggestions in the article below may be able to resolve the issue, not the device will need service.

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/TS2802

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

    Issue not resolved

    My issue is still not resolved. What do I do next?

    Contact Apple Support.

     

    I hope this helps.

    -Jason