HT202023: About in-app purchases

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kop1972
Level 1 (0 points)

Q: How to get of Refund In app purchase made in error

My 6 year old son somehow managed to download £8.17 of in app purchases on sonic dash today!!

 

how do I get a refund for these??

 

thanks

chris

iPad mini Wi-Fi, iOS 7.1.2

Posted on Sep 14, 2014 4:58 PM

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kop1972

Q: How to get of Refund In app purchase made in error

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  • Helpful answers

  • by King_Penguin,Helpful

    King_Penguin King_Penguin Sep 14, 2014 11:26 PM in response to kop1972
    Level 10 (133,666 points)
    iTunes
    Sep 14, 2014 11:26 PM in response to kop1972

    Purchases are considered final, but you can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com

     

    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

     

    To try and stop it happening again you can turn off in-app purchases on your iPad via Settings > General > Restrictions, and you can require your password to be entered for every download.