harrisk596
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Q: iPhone 4s won't turn on! Help ASAP Please!

My iPhone 4S will not turn on with or without the charger. I've tried plugging it into my computer it still won't come on. I've tried everything possible rebooting it didn't help. Can someone please tell me what's wrong asap?

iPhone 4S, iOS 7.1.2

Posted on Sep 14, 2014 8:25 AM

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harrisk596

Q: iPhone 4s won't turn on! Help ASAP Please!

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  • by sterling r,

    sterling r sterling r Sep 16, 2014 9:17 AM in response to harrisk596
    Community Specialists
    Sep 16, 2014 9:17 AM in response to harrisk596

    Hello there Harrisk596,

     

    It sounds like your phone doesn't seem to be turning on at all and gives no indication that you plugged it in by beeping or buzzing. I would use these step from the following article to help you either resolve it, or determine if you need service for it:

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/TS2802

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

     

    Thank you for using Apple Support Communities.

    All the very best,

    Sterling