HT201413: Resolve issues between iTunes and third-party security software

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sandieMacp@22

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Q: error 40 on iPhone

My iPhone stopped working. Screen comes up with request to connect to iTunes. Followed on screen instructions on pc computer. On connecting it goes to restore my iPhone and after it goes through this process all that happens is a message saying Error 40. Any suggestions as to what to do next?

iPad 2, iOS 6.1

Posted on Sep 17, 2014 6:34 AM

I have this question too

Q: error 40 on iPhone

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by Brett L,

Brett L Sep 18, 2014 1:46 PM in response to sandieMacp@22
Community Specialists

Sep 18, 2014 1:46 PM in response to sandieMacp@22

Hi sandieMacp@22 ,

If you are getting an error 40 when attempting to restore your iPhone, you may have a hardware issue with your PC. See this article for instructions how to deal with it -

Resolve iOS update and restore errors

Thanks for using Apple Support Communities.

Best,

Brett L
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HT201413: Resolve issues between iTunes and third-party security software

Q: error 40 on iPhone

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by Brett L,

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