HT201413: Resolve issues between iTunes and third-party security software

Learn about Resolve issues between iTunes and third-party security software

juliamadison13

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Q: what do I do if my laptop stops the update because of an error but my phone is still in update mode?

I was trying to update my phone to IOS 8 over my laptop but in the middle of the update my laptop said there was an error and stopped the update. My phone is still in update mode even though the update have stopped on my laptop. My phone now seems to be frozen and stuck in that mode.

iPhone 5s, iOS 7.1.2, trying to update to IOS 8

Posted on Sep 17, 2014 12:15 PM

I have this question too

Q: what do I do if my laptop stops the update because of an error but my phone is still in update mode?

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by sterling r,

sterling r Sep 17, 2014 1:45 PM in response to juliamadison13
Community Specialists

Sep 17, 2014 1:45 PM in response to juliamadison13

Hey there JuliaMadison13,

It sounds like your phone is unresponsive after getting an error message in iTunes when you were updating to iOS 8. I would start by resetting your phone with this process:

Turn your iOS device off and on (restart) and reset

To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.

Then use this article to perform some troubleshooting steps and attempt the update again:

Resolve iOS update and restore errors in iTunes

If you are getting a specific error number you may find some more troubleshooting in this article:

Resolve iOS update and restore errors

Thank you for using Apple Support Communities.
Cheers,
Sterling
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HT201413: Resolve issues between iTunes and third-party security software

Q: what do I do if my laptop stops the update because of an error but my phone is still in update mode?

All replies Helpful answers

by sterling r,

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