drpruittdenver
Level 1 (0 points)

Q: deleted voice mails come back

hello all --- I constantly get deleted voice messages back in my voicemail box.  And the clear all isn't activated having to do it one at a time ... then they come back into the VM box, and I get a message my VM is full

 

Richard in Denver

iMac (27-inch Mid 2010)

Posted on Sep 17, 2014 2:33 PM

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drpruittdenver

Q: deleted voice mails come back

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  • by Matt_M.,

    Matt_M. Matt_M. Sep 19, 2014 6:10 AM in response to drpruittdenver
    Community Operations
    Sep 19, 2014 6:10 AM in response to drpruittdenver

    Hey drpruittdenver,

     

     

    Thanks for the question. I understand that you are experiencing issues with voicemail. The following resource provides some great troubleshooting steps that you can attempt:

     

    iPhone: Troubleshooting voicemail

    http://support.apple.com/kb/TS4430

     

    Resolution

     

    Follow these steps to troubleshoot voicemail issues on your iPhone:

     

    1. Restart your iPhone.
    2. Check for a carrier settings update.
    3. Update your iPhone to the latest version of iOS.
    4. Make sure that your voice mailbox is set up properly. You can verify this by dialing your phone number from your iPhone.
    5. Make sure that you have a good cellular network connection. You can verify this by seeing whether you can make an outgoing call.
    6. Call your iPhone from another phone and try to leave yourself a voicemail.
    7. Reset your network settings by tapping Settings > General > Reset > Reset Network Settings.
    8. Contact your carrier and make sure your iPhone is properly configured with the voicemail feature on your plan.

     

     

    Thanks,

     

     

    Matt M.