mhedstrom

Q: Unable to see any purchases in Family Sharing

I know iOS8 is completely new, but has anybody messed with Family Sharing yet? I set it up, and invited my husband. We both have "share purchases" turned on, the credit card is set up fine. On my iPad, if I go to the Purchased link in the App Store, it says "to start sharing purchases, finish setting up family sharing in iCloud" where iCloud is linked. I click on that, it brings me back to the Family Sharing preferences, and it's completely unclear what else isn't set up. I read through the few Apple FAQs on this specifically Sharing purchased content with Family Sharing and If you don't see your family's shared content and neither helps. I looked through iBooks and Music as well, and still don't see his purchases anywhere (there's no link or anything to his purchases like there's supposed to be).

Posted on Sep 17, 2014 1:45 PM

Close

Q: Unable to see any purchases in Family Sharing

  • All replies
  • Helpful answers

  • by mhedstrom,

    mhedstrom mhedstrom Sep 17, 2014 3:02 PM in response to mhedstrom
    Level 1 (9 points)
    Apple Music
    Sep 17, 2014 3:02 PM in response to mhedstrom

    Just to partially answer my own question, in case others have this problem, it's something with our proxy. I turned off wifi and got on 4G, suddenly everything popped up. So if you're running over a proxy and have this problem and have the ability to turn it off, do that.  I did file a bug (well, an Apple employee filed a bug for me) since it obviously shouldn't be having problems like that with a proxy.

  • by notSaSp,

    notSaSp notSaSp Sep 17, 2014 9:48 PM in response to mhedstrom
    Level 1 (0 points)
    Sep 17, 2014 9:48 PM in response to mhedstrom

    I'm guessing this is something bigger in Apple's system that isn't working correctly.  I've setup Family Sharing tonight on 6 devices across 4 accounts.  My wife has an iPhone 5 and an iPad Mini Retina, I have an iPhone 5s and Retina Mini and my kids each have a 1st Gen Mini.  I was easily able to setup family sharing on each device.  I even created new accounts for the kids with the "Under 13 child" link at the bottom of the Family Sharing settings (they previously just used my account and I would put in a password when needed to purchase).

     

    Anyways, with all this setup I'm not able to see shared purchases on any of them.  I hope this is something that will be resolved on the server side and not something we have to wait on an update for.

  • by SebastianHope,

    SebastianHope SebastianHope Sep 18, 2014 9:31 AM in response to notSaSp
    Level 1 (0 points)
    Sep 18, 2014 9:31 AM in response to notSaSp

    Hi all,

     

    i had the same problem but have FIXED IT!

     

    Once you have set it up you then have to go back into setting and iCloud on all family devices and click on your name, it will prompt you to enter your Apple ID password. Once you do that on all devices, it then works fine. When you go into the iTunes store, App Store or iBooks, you will see in the Purchased section your family members. Apple could have explained this better. They finally explained it at this link: If you don't see your family's shared content

     

    Sebastian

  • by elsacha,

    elsacha elsacha Sep 19, 2014 6:30 PM in response to mhedstrom
    Level 1 (0 points)
    Sep 19, 2014 6:30 PM in response to mhedstrom

    I signed out of ITunes and Signed in again, and after this I started seeing family members' purchases in Itunes

  • by elsacha,

    elsacha elsacha Sep 19, 2014 6:32 PM in response to mhedstrom
    Level 1 (0 points)
    Sep 19, 2014 6:32 PM in response to mhedstrom

    I signed out from ITunes and signed in again, after this I started seeing purchases of family members.

  • by osmar106,

    osmar106 osmar106 Sep 19, 2014 6:45 PM in response to SebastianHope
    Level 1 (0 points)
    Sep 19, 2014 6:45 PM in response to SebastianHope

    Thank you! Finally I could set it up and access to my sister and my mother purchases on every device (including Apple TV).