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Helpful answers
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Sep 18, 2014 11:36 AM in response to pagliarojby griff w,Hi there pagliaroj,
You may find the troubleshooting steps in the article below helpful.
If you don't see your family's shared content
http://support.apple.com/kb/TS5449
-Griff W.
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Sep 18, 2014 11:38 AM in response to griff wby pagliaroj,I have followed every single step according to that article plus have tried talking to support via phone and issue is still not resolved.