s.mccarter2010

Q: My ipod nano 6th generation will not turn on.

My iPod nano (6th generation) will not turn on. I have charged it (attached to my computer) for 30 minutes. I have tried to reset it (held down Wake and Volume Down for 8 seconds)- no response. I have factory restored it (through iTunes)- no response. It shows up as connected to my computer and will sync in iTunes, but the display on the iPod will not turn on. Any ideas?

iPod nano, Windows 8

Posted on Sep 16, 2014 6:49 PM

Close

Q: My ipod nano 6th generation will not turn on.

  • All replies
  • Helpful answers

  • by mario49,

    mario49 mario49 Sep 18, 2014 12:24 PM in response to s.mccarter2010
    Community Specialists
    Sep 18, 2014 12:24 PM in response to s.mccarter2010

    Hey s.mccarter2010,

     

    Thanks for the question. After reviewing your post, it sounds like you have tried a lot of things and the iPod still will not turn on. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.

     

    iPod won't turn on

    If you have tried the solutions above and iPod still won't turn on, check the following:

    • Make sure iPod is the only device in your FireWire or USB chain. Disconnect everything but the mouse, keyboard, and your iPod, then see if it will turn on.
    • Make sure you are using the FireWire or USB cable that came with your iPod, and that the cable is in good condition.
    • Try connecting iPod to the built-in port of a different computer to see if that works. Note: If using a portable computer, make sure it is plugged in to a power source and that the lid or display is open. If the lid is closed the computer may go into either standby, sleep, or hibernation mode and iPod will not charge properly.

    If you still can't turn iPod on after performing these steps, it may need to be repaired. You can arrange for repair at the iPod Service Website.

     

    Thanks for using Apple Support Communities.

    Have a nice day,

    Mario