brewersfan1061
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Q: My iPad showed a blue screen, rebooted, now it doesn't work at all.

My iPad showed a blue screen, rebooted, now it doesn't work at all. I can't turn it on, my computer doesn't recognize it, and I don't know what to do. This has never happened to me before. Any help is greatly appreciated.

Posted on Sep 18, 2014 2:29 PM

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brewersfan1061

Q: My iPad showed a blue screen, rebooted, now it doesn't work at all.

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  • by Brett L,

    Brett L Brett L Sep 21, 2014 6:36 AM in response to brewersfan1061
    Community Specialists
    Sep 21, 2014 6:36 AM in response to brewersfan1061

    Hi brewersfan1061,

     

    If you have issues with your iPad restarting spontaneously I would suggest that you troubleshoot using the steps in this article -

     

    iPhone: Hardware troubleshooting

     

    The article title says iPhone of course but the steps are still relevant -

     

    Will not turn on, will not turn on unless connected to power, or unexpected power off

     

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen charging_battery.png. Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

     

    The last step should be noted as well -

     

    My issue is still not resolved. What do I do next?

    If iTunes will not recognize the iPad, I would suggest that you troubleshoot using the steps in one of these articles, depending on whether you are using a Mac or a Windows PC -

     

    iOS: Device not recognized in iTunes for OS X

     

    iOS: Device not recognized in iTunes for Windows

     

    Thanks for using Apple Support Communities.

     

    Best,

     

    Brett L