sjthone

Q: Locked out of Family Sharing for 364 days

I setup Family Sharing following the directions exactly.  It didn't work.  So I stopped family sharing, followed the directions and still no success.  So, I figured I just did something wrong during setup.  So, I repeated the process.  When I went to setup family sharing the 3rd time, I received the message that I can not join or create a family sharing account for 364 more days because I am limited to 2 times per year.

 

Now I can't use the 1 service I was excited about in iOS 8.  Apple support says they have no idea how to help me.

 

Any suggestions?

iPhone 5s, iOS 8

Posted on Sep 17, 2014 4:30 PM

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Q: Locked out of Family Sharing for 364 days

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  • by Hybridstudio ,

    Hybridstudio Hybridstudio Sep 18, 2014 4:23 PM in response to sjthone
    Level 1 (0 points)
    Sep 18, 2014 4:23 PM in response to sjthone

    Same issue here and no prior warning and it was with the same collection of users

  • by hpei1011,

    hpei1011 hpei1011 Sep 18, 2014 4:38 PM in response to sjthone
    Level 1 (0 points)
    Sep 18, 2014 4:38 PM in response to sjthone

    I am having the same problem. It is so frustrating.

  • by AlexLondonUK,

    AlexLondonUK AlexLondonUK Sep 18, 2014 5:22 PM in response to sjthone
    Level 1 (0 points)
    Sep 18, 2014 5:22 PM in response to sjthone

    I have also been locked out for 364 days... Was trying to ensure my wife's calendar shows our family entries but, instead, I got this totally unexpected message after removing her and adding her back twice.

     

    I have to admit I feel a bit better that this seems to be an issue with many people, though... It should hopefully drive the message home at Apple: disabling family sharing for people who are trying to make something work –that should be working in the first place– is counterproductive. I normally buy lots of movies, apps and songs from the Apple Store but I will now stop until this gets fixed.

     

    Hopefully, Apple will listen.

  • by Flaco1007,

    Flaco1007 Flaco1007 Sep 18, 2014 5:45 PM in response to Hybridstudio
    Level 1 (0 points)
    Sep 18, 2014 5:45 PM in response to Hybridstudio

    I called apple today they said ..the already working on it the said..that they can't do nothing right now..

     

    Send from Djflaco007

  • by iLikeAUtigers,

    iLikeAUtigers iLikeAUtigers Sep 18, 2014 6:18 PM in response to sjthone
    Level 1 (0 points)
    Sep 18, 2014 6:18 PM in response to sjthone

    Apple needs to get it together. I am having the same issue.

  • by pabooth89,

    pabooth89 pabooth89 Sep 18, 2014 6:53 PM in response to sjthone
    Level 1 (0 points)
    Sep 18, 2014 6:53 PM in response to sjthone

    I am having the same issue. Set up family sharing with my wife with me as the originator, would not work. So I removed her, and followed the instructions again. Still no luck with family sharing working. So I removed her again and when trying to add the third time, blam, locked out for 364 days. This was one of my most anticipated features of iOS 8 and the fact that I can't use it, for no fault of my own, is ridiculous. I am a huge supporter of Apple products, everything that can be Apple in my home, is Apple, but this is very disappointing. Currently waiting to connect in a chat, but the "2 minute" wait time has already exceeded 10. Come on Apple...

  • by DmitrievAV,

    DmitrievAV DmitrievAV Sep 18, 2014 6:55 PM in response to sjthone
    Level 1 (0 points)
    Sep 18, 2014 6:55 PM in response to sjthone

    Apple reset lock for me thank you Apple.

  • by iLikeAUtigers,

    iLikeAUtigers iLikeAUtigers Sep 18, 2014 6:56 PM in response to pabooth89
    Level 1 (0 points)
    Sep 18, 2014 6:56 PM in response to pabooth89

    Tell us if you get a reply soon!

  • by iLikeAUtigers,

    iLikeAUtigers iLikeAUtigers Sep 18, 2014 6:57 PM in response to DmitrievAV
    Level 1 (0 points)
    Sep 18, 2014 6:57 PM in response to DmitrievAV

    Who did you contact?

  • by DmitrievAV,

    DmitrievAV DmitrievAV Sep 18, 2014 7:04 PM in response to iLikeAUtigers
    Level 1 (0 points)
    Sep 18, 2014 7:04 PM in response to iLikeAUtigers

    Here and yesterday call to apple russia, now i am try to make family in iCloud and no lock, family greate with no any problem.

    P.s. Apple change icloud web!!!!

  • by iLikeAUtigers,

    iLikeAUtigers iLikeAUtigers Sep 18, 2014 7:10 PM in response to DmitrievAV
    Level 1 (0 points)
    Sep 18, 2014 7:10 PM in response to DmitrievAV

    I can tell you are not from the USA... Is there any way you can reword your comment? It makes no sense. Sorry

  • by DmitrievAV,

    DmitrievAV DmitrievAV Sep 18, 2014 7:21 PM in response to iLikeAUtigers
    Level 1 (0 points)
    Sep 18, 2014 7:21 PM in response to iLikeAUtigers

    Yesterday i was write in whis topic and call to apple russia, now i am try to make family in iCloud and no lock, family greate with no any problem.

    P.s. Apple change icloud web!!!!

  • by Tike1994,

    Tike1994 Tike1994 Sep 18, 2014 7:23 PM in response to sjthone
    Level 1 (5 points)
    Sep 18, 2014 7:23 PM in response to sjthone

    Just spoke to Apple Support (9PM CST) and they aid its a known issue that they're working on.  The thing that didn't make sense to me was that she said it would get fixed in a software update (i.e. 8.0.1).  This doesn't seem like a software issue as much as just needed to unlock our accounts, but what do I know?

  • by ShinerZ71,

    ShinerZ71 ShinerZ71 Sep 18, 2014 7:25 PM in response to sjthone
    Level 1 (0 points)
    Sep 18, 2014 7:25 PM in response to sjthone

    I'm going to get on record as well as I bought an album today for the sole purpose of sharing it with my girlfriend and didn't get it set up the right way and locked HER out for a year. 

     

    This is such a bad way to be introduced to a new feature of iOS 8.  I'm agreeing with everyone as a warning would have been great OR better instruction on how to get other people added.  Had I sent her an invitation vs. putting in her iTunes account info, I have a feeling it would have worked correctly the first time vs. locking her out.

     

    Oh well, here's hoping Apple gets on the ball and gets this figured out ASAP.

  • by James the mac dude,

    James the mac dude James the mac dude Sep 18, 2014 8:04 PM in response to sjthone
    Level 1 (0 points)
    Sep 18, 2014 8:04 PM in response to sjthone

    I'm having the same problem. Same conditions too: I tried to setup Family Sharing with my wife and it didn't work so we turned it off and on a few times and BAM - locked out for a year.

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