Scotty1302
Level 1 (0 points)

Q: iphone 5 turns off after unlocking phone

My iphone 5 died in the middle of the night whilst sleeping, in the morning i charged my phone and everytime i unlock my phone it dies/crashes ... in the same way watching TV and the power goes the image starts to fade or changes colour to green or black and white stripes then screen goes black.  A few seconds later it turns itself back on and takes me back to my home screen.  When i unlock each time it repeats this process therfore i cannot do anything with my phone.

 

Ive held the power button and home button for a master reset and still does the same when i unlock my phone it dies/crashes and and turns it self back on.

 

I at a stand still as to what to do with this

 

Can anyone help?

iPhone 5, iOS 7.0.4

Posted on Sep 19, 2014 12:32 AM

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Scotty1302

Q: iphone 5 turns off after unlocking phone

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  • by Allen A,

    Allen A Allen A Sep 21, 2014 2:26 PM in response to Scotty1302
    Community Specialists
    Sep 21, 2014 2:26 PM in response to Scotty1302

    Hello Scotty1302,

     

     

    The steps detailed below can help stabilize your iPhone.

     

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
    8. My issue is still not resolved. What do I do next?Contact Apple Support.

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/TS2802

     

     

     

    Cheers,

    Allen