Courtney_May
Level 1 (0 points)

Q: My iPad screen is black but the iPad itself still works. I reset the iPad but it still doesn't work. What can i do?

When i went onto my iPad this morning it was completely fine and working but once i took it to college with me the battery had ran out, so later on tonight i plugged my charger in and left it charging for about half an hour, when i went to go back up onto it was just a black screen and every so often when i pressed the power button it would flash blue for a split second then be blacked out again...

So i had a look on this community to see if there was any solutions that could help and i found a case similar to mine so i tried to reset in hopes that it worked but it never did. I know that the iPad itself is working as i managed to unlock my iPad when putting in my passcode and i was able to get notification through as well, but after the reset i saw the apple logo appeared and it flashed a few times and i could see the setup on the screen to set it up as a new iPad.

 

I don't know how or why the screen will not work properly, so any help would be great

iPad 2, iOS 8

Posted on Sep 17, 2014 6:44 PM

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Courtney_May

Q: My iPad screen is black but the iPad itself still works. I reset the iPad but it still doesn't work. What can i do?

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  • by pedro d,

    pedro d pedro d Sep 19, 2014 9:08 AM in response to Courtney_May
    Community Specialists
    Sep 19, 2014 9:08 AM in response to Courtney_May

    Hello there, Courtney_May.

     

    The following Knowledge Base article addresses intermittent display issues on iPhone, but is applicable to your iPad as well:

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/TS2802

     

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

     

    My issue is still not resolved. What do I do next?

    Contact Apple Support.

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.