nbarkson

Q: Iphone 6 ring/silent switch not working

The ring/silent switch on the left side of my iphone 6 is stuck in silent mode and when I try to switch it into ring mode it doesn't stick and just springs back down. Anyone else having this issue?

iPhone 6, iOS 8

Posted on Sep 19, 2014 2:39 PM

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Q: Iphone 6 ring/silent switch not working

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  • by Dan Berliner,Helpful

    Dan Berliner Dan Berliner Sep 19, 2014 3:48 PM in response to nbarkson
    Level 2 (295 points)
    Sep 19, 2014 3:48 PM in response to nbarkson

    I have a very similar issue. The switch on my iPhone 6 is hard to get into silent mode. I can get it there, but it seems like it's just barely holding on and will flick back to ring mode very easily.

  • by dwwebber,Helpful

    dwwebber dwwebber Sep 19, 2014 4:01 PM in response to nbarkson
    Level 1 (5 points)
    Sep 19, 2014 4:01 PM in response to nbarkson

    I have the same issue. When i flip it to volume, it flips right back, and I can't turn it off silent. The button is crooked and the screen feels loose as well.

  • by jeboody,Helpful

    jeboody jeboody Sep 19, 2014 4:14 PM in response to nbarkson
    Level 1 (5 points)
    Sep 19, 2014 4:14 PM in response to nbarkson

    just unboxed.  exact same issue.  stuck in silent, won't stay in ring mode; springs back down to silent mode.

  • by gdgmacguy,

    gdgmacguy gdgmacguy Sep 19, 2014 4:59 PM in response to nbarkson
    Level 7 (20,639 points)
    Sep 19, 2014 4:59 PM in response to nbarkson

    nbarkson wrote:

     

    The ring/silent switch on the left side of my iphone 6 is stuck in silent mode and when I try to switch it into ring mode it doesn't stick and just springs back down. Anyone else having this issue?

    Your phone is defective.  It's under warranty.  Get it exchanged.

     

    <Edited By Host>

  • by Dan Berliner,

    Dan Berliner Dan Berliner Sep 19, 2014 4:55 PM in response to gdgmacguy
    Level 2 (295 points)
    Sep 19, 2014 4:55 PM in response to gdgmacguy

    Well to answer your question, I care because I am interested in seeing if this is a widespread issue. What function does your negative comment serve?

  • by Mr. Fletch,

    Mr. Fletch Mr. Fletch Sep 19, 2014 7:27 PM in response to nbarkson
    Level 1 (0 points)
    Sep 19, 2014 7:27 PM in response to nbarkson

    Same issue.  Verizon support contacted Apple support for me and Apple support made an appointment for me at Apple Store for repair.  They said they can repair.  We'll see.  Second Iphone 6 that arrived was working fine. 

  • by gregorymichael,Helpful

    gregorymichael gregorymichael Sep 20, 2014 8:29 PM in response to nbarkson
    Level 1 (5 points)
    Sep 20, 2014 8:29 PM in response to nbarkson

    I am experiencing the same problem with my new iPhone 6 (16 GB, White-Champagne / Sprint).

     

    The switch doesn't work as it should. (Silent or Ring Modes)

    When switched the button doesn't change any setting.

    Meanwhile at rare moments (has happened 2 times now) the phone quickly alternates between silent & ring modes (like back & forth 5 cycles within seconds) without any activation of switch or any function.

     

    On hold as we speak with Apple tech agent though (1800MYAPPLE), the agent is escalating the problem to her senior tech supervisor we (the agent and I) are waiting for him/her. Will update with outcome shortly.

  • by dk0654,

    dk0654 dk0654 Sep 20, 2014 9:35 PM in response to gregorymichael
    Level 1 (20 points)
    Sep 20, 2014 9:35 PM in response to gregorymichael

    RETURN THE PHONE. No need to post about it because theres no fix. Don't mean to sound rude but in the time you took to post about it most likely you could've already had it replaced.

  • by tolkan_girl,

    tolkan_girl tolkan_girl Sep 24, 2014 8:40 AM in response to nbarkson
    Level 1 (0 points)
    Sep 24, 2014 8:40 AM in response to nbarkson

    I am having the same problem with my iPhone 6 Plus. I switch it over to silent and get a firm click, but then it bounces in and out of silent mode.

     

    Also there is value posting here and not just running to the store and getting it replaced. Apple should know it's not just a one-off issue.

  • by Mr. Fletch,

    Mr. Fletch Mr. Fletch Sep 24, 2014 10:46 AM in response to tolkan_girl
    Level 1 (0 points)
    Sep 24, 2014 10:46 AM in response to tolkan_girl

    Apple's way of fixing is replacing.  Make appointment with Apple Store Genius Bar and they will replace.  Although to be truthful, it takes slightly longer than posting a reply.  An FYI to the above

  • by tolkan_girl,

    tolkan_girl tolkan_girl Sep 24, 2014 12:03 PM in response to Mr. Fletch
    Level 1 (0 points)
    Sep 24, 2014 12:03 PM in response to Mr. Fletch

    The question was not "What should I do about...", but rather "Anyone else having this issue?".

  • by Mr. Fletch,

    Mr. Fletch Mr. Fletch Sep 24, 2014 12:17 PM in response to tolkan_girl
    Level 1 (0 points)
    Sep 24, 2014 12:17 PM in response to tolkan_girl

    If you read the thread, I did have the same issue.  I was only stating how issue was corrected by Apple, but I guess you already knew this information. 

  • by Vout Oreenie,

    Vout Oreenie Vout Oreenie Sep 25, 2014 8:27 AM in response to tolkan_girl
    Level 1 (0 points)
    Sep 25, 2014 8:27 AM in response to tolkan_girl

    My six is doing the same thing.  It will "automatically" switch between the ringer on and silent mode in rapid succession until I physically position it in the silent mode.  I also haven't had a phone call "ring" for the last few days, alway going to missed calls. This occurred when the switch was in the on position and the ringer volume on full.  I agree that it's good to post these issues.  Obviously I have to go to the Apple Store and I'm lucky I have one in town.  But I can at least go in with the knowledge that the "geniuses" may have already dealt with this or at least heard of the problem.

  • by dallin2501,

    dallin2501 dallin2501 Sep 26, 2014 8:28 AM in response to Vout Oreenie
    Level 1 (0 points)
    Sep 26, 2014 8:28 AM in response to Vout Oreenie

    i recently bought my Iphone 6 at T-mobile and my Silent/ring button doesn't stay in place either.  It is always on ring, and when I push the button to silent it immediately pops back.  Also the button is very loose.  I called T-Mobile and will be exchanging the phone for a new one.

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