Q: starkey halo

Hi, seems to be a lot of experienced users on here. I just got Halo i110s last Friday. I am currently using an iPhone 6 with iOS 7.1,2.  i am experiencing some of the same connectivity issues you all are discussing. Leave the room don't grab the phone, I lose my connection, have to open battery doors, sometimes reboot, repair etc. I am willing to put up with the hassle because I am now at age 57 hearing sounds I have never heard even with aids. I was wearing Starkey Wiis which to date were the best aids i had had, used Surf Link, but it was a nuisance to have to carry and charge yet another device. This morning I found out that my oven actually beeps when you set it...who knew???  When I stream phone calls now I can actually make out most of what is being said, unaided I have 32% recognition in one ear a little more in the other. Needless to say I am happy camper, hope the connectivity issue gets resolved with either hardware or software issues not sure where to place the blame. Sorry for novel...now for my question...does anyone think there would be a reason I should not upgrade to the iphone6. I just got one, scared to activate and lose control over my aids.

I'd do it.  My guess is that there may be a better bluetooth chip in the new phone.  I'm going to upgrade when I can find an iPhone 6 PLUS with 128G of memory for my business needs.

I just have an OCCASIONAL glitch with my iPhone 5 and iPad mini and the Starkeys.  Not enough of a problem to be annoying.  Most of the time it works just fine.  Just took a phone call ON MY iPAD!  When the iPhone rang, iOS8 flashed an "Accept? Decline?" on BOTH THE iPHONE AND iPAD so I answered from the iPad and it worked like a charm.  Now waiting for the phones to be available AND for OSX Yosemite to be released!

Jim

So you must have  installed ios8 on both devices? I installed on my iPad, but not on the iphone5 yet. Something during the install, I think when I activated iCloud drive said my devices wouldn't sync until upgraded my phone software. which of course I won't waste the time on, if I'm going to take the chance of upgrading IOS I might as well activate the 6.  If you were able to take the call on the iPad, they obviously your aids are working with ios8, so stands to reason, I should be fine activating. Thx for the input!

Aye, I installed iOS8 on both devices.

I'm sorry that you activated iCloud Drive though.  For others reading this thread, DO NOT activate iCloud Drive IF YOU HAVE A MAC.  If you have a Mac, WAIT TILL YOU INSTALL OS X 10.10 YOSEMITE.  Otherwise, your data will likely have a COLLISION in the cloud.  If you are a Windows user, you don't need to worry about that.

And everything is still running great here.  I can stream from either device (one at a time) and I can control (using triple-click screen) from BOTH devices at the same time.  Bluetooth seems to be a bit more robust using iOS 8 as well.

Oh!  And I was working in my photo library on the iPad this morning when a phone call came in.  I reached for the iPhone, but noticed that BOTH devices popped up a screen announcing the caller, with buttons for "Accept?" and "Decline?".  I decided to answer from the iPad, and conducted the call successfully.  And the call went through my Starkeys.

I've upgraded to iOS 8 and the iPhone 6. It's a mess.  I have all the problems described in this thread, so add me to the list of problem users. Prior to this, I was ok using an iPhone 5, both with iOS 7 and 8.

Starkey has issued a statement saying they're not happy with their iOS 8 performance. I agree!

Can someone tell me how to pair my iPhone5 and iPad Air at the same time. If one is working the other won't pair. I would love to have both paired. Thanks.

Yes.  Pair one, with bluetooth turned OFF on the other.

Then reverse the process, turn bluetooth OFF on the first one, ON on the second, and pair.

Can you provide a link to that statement?  I'm not having troubles, but would like to see what Starkey has to say.  My audi is attending a conference with Starkey today, and I have an appt. with him at 14:30 Monday.

I tried that and only one will pair at the same time. It sounds to me like people are able to have both paired. I can pair each of them but not both at the same time.

Maybe we have a language problem.  Once PAIRED, you are PAIRED.  Now forget pairing, you've done that.  I think you mean you can CONNECT only one at a time.  That's different.

There are TWO types of connection: CONTROL and STREAMING.  CONTROL will work from EITHER device.  You CONTROL by using Triple-Click.  You can do that from BOTH DEVICES AT THE SAME TIME.

The other connection is STREAMING.  That uses a different channel, and you can STREAM from only one device at a time.  I just posted this on the HearingAidForums.com blog, in response to another query:

________

Aye. To pair two devices, turn Bluetooth OFF on one device, pair the other. You MIGHT have to use "Forget This Device" and start over to re-pair.

Then reverse the process. Turn off Bluetooth on the first device, then ON for the second. Again, you may have to use Forget This Device.

NOTE: I do NOT use Tru-Link. That app gave me troubles, so I am using ONLY THE TRIPLE CLICK method of control.

Once paired, you should have Bluetooth ON just one device when booting your aids in the morning. After that, you can turn Bluetooth ON for the other.

MY EXPERIENCE OVER TWO DAYS WITH iOS8: 

1. You can STREAM from ONE DEVICE AT A TIME, ***BUT***

2. If you TRIPLE-CLICK BOTH DEVICES, you'll find that you can adjust preset memories and VOLUME FROM EITHER device. YES!!! I can move a slider on one device, and a second later, the aids RESPOND, then I see the sliders ON THE OTHER DEVICE WILL RESPOND. And I can use EITHER device.

3. I can be using the iPhone, then open up Tablo-TV on the iPad, and stream LIVE or RECORDED TV to my hearing aids FROM THE IPAD while still controlling the volume with the Triple-Click on the iPhone! It works perfectly.

4. Bluetooth audio so far APPEARS to be a little more robust than it was on iOS7.

Dog sitter thank you, thank you, thank you. It worked!  I am so excited.  Next week my daughter gets married on the beach I can use the microphone on my iPhone and use volume control on the other.  When I got my Halo that was one of my questions to my audiologist. 

I'm THRILLED for you!  Congratulations on both counts!

Now remember, your iPad has a microphone too!  ALSO remember to SIT UP FRONT in BlueTooth RANGE!!!

Dogsitter.  Thanks for the reminder to stay in range though I usually do sit as close as possible. Thanks for all your help.

i asked about the iPhone 6 on the Starkey Hearing Facebook page. Their first response was we have heard there are some issues with the 6 and trulink, working to resolve it. 5 hours later, it says...Yes! The made for iPhone hearing aid and TruLink app are compatibke ble with iOS 8 and iPhone 6.

From an email I received earlier today (from the local Starkey rep):

"

As previously communicated, we have confirmed compatibility with iOS 8 and Halo™ hearing aids. With today’s release of iPhone® 6 and iPhone 6 Plus, we have embarked on rigorous testing for hardware related issues. Preliminary indicators are iPhone 6 and iPhone 6 Plus should not be used. Connection between iPhone 6 and 6 Plus and hearing aids is not robust and users will experience frequent and inconsistent connectivity issues. iPhone 5s, iPhone 5c and iPhone 5 remain compatible and are the recommended phone for Halo users. We strongly recommend patients do not update to iPhone 6 and iPhone 6 Plus until the issue is resolved. We will provide further updates to you in the coming days.