HT1212: Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled
Learn about Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled
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Sep 20, 2014 9:22 AM in response to ChitlinsCCby 2261,Resetting password asked security question. Or email response, Apple does not recognise birthdate and cloud email asks again for password. Does not answer to other email addresses. How the heck?
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Sep 20, 2014 10:36 AM in response to 2261by ChitlinsCC,★Helpful2261
The link I gave seemed appropriate for the info you provided. One cannot 'recover' passwords = security risk = only change them with proper identification procedures.
Since you still have a problem, you need to give us detailed information - you can skip the device & OS in the following
Quoted from Apple's "How to write a good question"
To help other members answer your question, give as many details as you can.
- Include your product name and specs such as processor speed, memory, and storage capacity. Please do not include your Serial Number, IMEI, MEID, or other personal information.
- Provide the version numbers of your operating system and relevant applications, for example "iOS 6.0.3" or "iPhoto 9.1.2".
- Describe the problem, and include any details about what seems to cause it.
- List any troubleshooting steps you've already tried, or temporary fixes you've discovered.
From ChitlinsCC: "Keep It Short and Simple" - Take your time...
Regarding details - describe all the actions that you are taking - from beginning to the place you are getting stuck.
After your report reply, you can look at these articles:
- iCloud: iCloud account
- iCloud: Change your iCloud password
- iCloud: View or change your iCloud payment information
- iCloud: Frequently asked questions about iCloud Keychain
- Get help using iCloud Keychain
- iCloud: View or change your iCloud payment information
- iCloud: Account troubleshooting
- iCloud: "Incorrect Apple ID or Password" alert when setting up iCloud after upgrading to iOS 7
- iCloud security and privacy overview
- iCloud: Apple ID
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