Q: iCloud for Windows Installer problem

I'm having the same issue. I've removed the iCloud control panel and tried installing it as Administrator.

Same problem here. Tried:

• install from download
• install from apple installer
• repair (in windows cofiguration > programs
• un-install and re-install
• A online microsoft fix-it program for installer issues

No luck...

Same issue. However I was able to install in Windows 8 PC with no issues. Windows 7, a different deal. I've tried everything. I'm curious to see if ant of you are running Outlook 2010. I don't sync my email to iCloud but I know when iCloud sets up if it sees Outlook it automatically adds itself as a new account (this happened in my Win 8 PC w/Outlkook 2013.

Creating new Outlook profile didn't help. Uninstalling iTunes / iCloud (v3.1) didn't help. Running as local admin didn't help. Clearing registry entries manually didn't help. Running the Microsoft Fix it web deal didn't help. So while the message states it's an installer issue, I suspect Apple is trying to access or create something as part of the packager and it either doesn't find it in the PC or can't add it. MSI packages (Microsoft Software Installer) run with admin privilidge usually but right-clicking and "Runa as Administrator" doesn't help any ways. APPLE MUST ADDRESS THIS SOON>

i have the same problem. i'm running 64 bit Windows 7 Home Premium

I have 2 machines; Windows 7 Pro 64 bit and Windows 8.1.  No problems with the 8.1 machine, but same problem with the 7 machine.  I do sync my Outlook 2010 with my IPhone and IPad.  I have AppleCare and called and spoke with 2 different people.  It was the most unsatisfactory experience that I have ever had with them.  They insisted that it was my Windows installer which is nearly impossible given the facts.  I suspect that you will need this new ICloud version to sync with IOS 8.  I would suggest that you don't update your devices to IOS 8 until Apple fixes this problem and you can successfully install this new version..

Looks like for those of us who have this same problem there is really nothing to be done until a new updated version of the icloud control panel is released. Hopefully this will happen soon because I've tried almost everything...

My problems exist on a WIndows 8.1, 64 Bit. Also talked to Apple and had the same unsatisfactory experience, that cinsist of:

1. General trouble shooting interventions (switching off the fire wall, trying it in a local account, re-installing, etc.) that are used everywhere in the 'first line of defense' of helpdesksif where specific understanding of the problem is absentt. Time consuming and in my experience 9 out of 10 times without results and ususally already done by me - and I am sure by many other experienced customers - anyway.

2, When it doesn't work point at the customer or a third party. Microsoft in this case.

Well, called Microsoft too, and they argued:

1. The error mesage about the wIndows installer package does not relate to the windows installer within windows (it should have a number to point at that), but to the window installer part of the iCloud upgrade, and,

2. If installing other programs show now problems than it is highly unlikely that there is seomething wrong with the windows installer (which was litereally what I said to the not so caringApple employee of AppleCare.

If I have other news. I will share it..

This worked for me...

remove the old icloud software

remove the files in c:\program files\ common files\apple\internet services (not all files will deleted)

remove the files in c:\program files(x86)\ common files\apple\internet services (not all files will deleted)

Re-install iCloud 3.1

Run apple software update

Presto icloud 4 installed successfully

There is one thing.  Don't upgrade your devices to IOS 8 as you may not be syncing after that!

What version of Windows?

Thanks jab336 - I had this same issue but was able to follow your steps on Windows 7 (32bit) and have now got iCloud 4.0 installed apart from needing to do a system restart.

Steps were:

1. Sign out of iCloud.

2. Uninstall iCloud - did this using CCleaner

3. Removed contents of C:/Program Files/Common Files/Apple/Internet Services apart from 2 Shellxxxx DLLs that said were in use.

4. Ran Apple Software Update - found iCloud 4.0

5. Installed iCloud 4.0 successfully - restart required.

Steve

droyls you solved it for me! Once I logged out (or was it the ccleaner uninstal?) I was able to delete all the remaining files that I couldn't before and then the install went through. Thanks a lot!

thanks for this info. this worked for me too.

I have the same problem with Windows 8.1.  I've been working with an Apple senior support tech, but so far no luck.  What started us down this path is that I've been receiving an error for the last 8-10 days when attempting to sync my iPhone that says "iTunes could not sync contacts to the iPhone “XXXX’s iPhone5” because the sync server failed to sync the iPhone."  The Apple techs I worked with weren't able to resolve the problem so they suggested using iCloud to sync my contacts/calendars/apps.  So....neither of these issues have been resolved.  If there are any ideas on either one, I'd appreciate hearing them.  Thanks!