HT203512: iCloud: Account troubleshooting

Learn about iCloud: Account troubleshooting
Memphis cris

Q: I changed my account information but my iCloud email did not change and it will not let me change it on my ipad or phone

I changed my email and password on my apple account. But iCloud won't change the information and will not allow me to make the change

iPad 2, iOS 6.1.3

Posted on May 8, 2013 8:16 PM

Close

Q: I changed my account information but my iCloud email did not change and it will not let me change it on my ipad or phone

  • All replies
  • Helpful answers

  • by randers4,

    randers4 randers4 May 8, 2013 8:41 PM in response to Memphis cris
    Level 9 (62,855 points)
    May 8, 2013 8:41 PM in response to Memphis cris

    To change the iCloud ID on your iOS devices, go to Settings>iCloud, tap Delete Account, then sign back in with the new ID.  This deletes the account and your iCloud data from your device, but not from iCloud.  Provided you are signing back into the same account, your data will reappear on your device when you sign back in.

     

    To avoid losing photo stream photos, save these to your camera roll (if not already there) before deleting the account (tap Edit, tap the photos, tap Share, tap Save to Camera Roll).

  • by klaudynka,

    klaudynka klaudynka Nov 18, 2013 7:46 PM in response to randers4
    Level 1 (1 points)
    Nov 18, 2013 7:46 PM in response to randers4

    but you cant do that because when you hit delete a screen pops up asking for the old password that goes with the old email. and you cant log in with your new apple id because the pop up screen says "enter the apple ID password for 'old email here' to turn off Find My iPhone" and the only input box that apears is for the password itself so you cant change the email. this is where i am stuck. i cant delete the old icloud account because the email and password technically no longer exist.

  • by randers4,

    randers4 randers4 Nov 18, 2013 7:48 PM in response to klaudynka
    Level 9 (62,855 points)
    Nov 18, 2013 7:48 PM in response to klaudynka

    That is a change with iOS 7, which was not out when the post was written.  I answered you question in your other post here: https://discussions.apple.com/message/23837791#23837791.

  • by Breny Marie,

    Breny Marie Breny Marie Sep 20, 2014 3:23 PM in response to Memphis cris
    Level 1 (0 points)
    Sep 20, 2014 3:23 PM in response to Memphis cris

    I am unable tyo change my icloud email address from the old email address.  Can you help me?

  • by randers4,

    randers4 randers4 Sep 20, 2014 3:25 PM in response to Breny Marie
    Level 9 (62,855 points)
    Sep 20, 2014 3:25 PM in response to Breny Marie

    Are you trying to change your iCloud ID (which looks like an email address) or you iCloud email address (the one use you for your iCloud email)?