Q: App store will not load

Test after taking each of the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes.

Step 1

Log out or restart the computer.

Step 2

Remove or disable "LittleSnitch" or any similar third-party software that blocks outgoing network connections according to the developer's instructions.

Step 3

Start up in safe mode and log in to the account with the problem.

Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

After testing, restart as usual (not in safe mode.)

Step 4

If possible, connect to a different network and test.

Step 5

There are reports that resetting the PRAM may solve the problem in some cases. I can't confirm.

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