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All replies
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Helpful answers
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Sep 23, 2014 7:18 AM in response to labgeek70by jeffd55,Hello labgeek70,
Thank you for using Apple Support Communities.
While you may have tried many of the steps in this article, it might be useful to follow this article to troubleshoot your mail issue.
Regards,
Jeff D.
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Sep 23, 2014 5:17 PM in response to labgeek70by holly34,I am having this exact same issue. I purchased a new iPhone 6, and everything was working fine until today when my gmail, which is set up through exchange, stopped working. I deleted, re-added, double checked the password. Still will not work through exchange. However, it does work if I add it as a non-exchange email, which is not ideal because I would like to be able to use the "push" function and other functions that setting up through exchange offers.
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Sep 23, 2014 5:28 PM in response to holly34by rockmyplimsoul,holly34 wrote:
I purchased a new iPhone 6, and everything was working fine until today when my gmail, which is set up through exchange, stopped working.
In your case and the OP's case, getting a new device means you can not use Exchange for Gmail on the new device. Google stopped supporting "Google Sync" (which is based on Microsoft ActiveSync) on January 30th, 2013. If you had Gmail set up as an Exchange account on your device before that time, you were able to continue using it on that device only, even if you restore it or update its iOS.
This explains why some devices still seem to work with Exchange for Gmail, and some do not. More info here:
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Sep 23, 2014 5:37 PM in response to jeffd55by labgeek70,to jeff....thanks but this had nothing helpful. I had already done it.
It worked for 24 hours then stopped.
Still works on my iPad...
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Sep 23, 2014 5:39 PM in response to rockmyplimsoulby labgeek70,Mine worked for 24 hours on the new device then stopped.
I'm guessing it's either a bug, or as you say....they are stopping it.
I've stopped fussing over it. I am just using the Gmail app. I only use Yahoo and cloud email for junk mail anyway. It's just an annoyance. I still love my 5s.
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Sep 23, 2014 5:39 PM in response to labgeek70by rockmyplimsoul,labgeek70 wrote:
Still works on my iPad...
See my explanation above as to why that is.
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Sep 24, 2014 2:39 PM in response to labgeek70by Undisc,★HelpfulI had a very similar issue with my iphone 5 after installing the ios 8 update. For some reason my outgoing server settings where changed with the update. This worked for me, maybe it'll work for you. In settings and mail, go into Outgoing Mail Server, tap on smtp for gmail (smtp.gmail.com). Make sure that this is set at On as the primary server. If it's listed under Other Servers on the same screen, it should also be set as On. Any other servers shown should be set at Off. Make sure you save all your changes (some people do actually overlook this step). Hope this helps.
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Sep 24, 2014 4:19 PM in response to Undiscby labgeek70,OMG OMG OMG!!!!!!! THANK YOU THANK YOU THANK YOU!!!!!!
I've GOT IT!!!
I was using the EXCHANGE option in the list to create the account. DO NOT USE THAT.
I used the "OTHER" option.
Specify the incoming server - imap.google.com
Specify the outgoing server - smtp-google.com
AND IT WORKS!!!!!!!
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Sep 24, 2014 4:20 PM in response to holly34by labgeek70,Holly....see my last response....do not use the EXCHANGE option.
Set it up under OTHER
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Sep 24, 2014 5:45 PM in response to labgeek70by brijar2,One more thing to try, if you have 2 step verification enabled with Google, turn it off. Once I did, it no longer gave me the errors and my email is working fine now.
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Sep 24, 2014 6:02 PM in response to labgeek70by rockmyplimsoul,Just curious, with this method:
- When you delete a message does it really go into Trash, or does it get Archived to All Mail? Since there is no setting for this behavior, how do you control it? You used to be able to control the behavior at m.google.com right from Safari on your device, but not anymore. While I still had Gmail working with Exchange after 1/30/13, all my mail deletions were getting archived instead of trashed, so I left Exchange and never went back because there was no way to change this behavior.
- Do you get instantaneous mail delivery? (i.e. Push)
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Sep 24, 2014 6:11 PM in response to rockmyplimsoulby labgeek70,yes emails are trashed.
YEs yes I get push notices.
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Sep 25, 2014 2:38 PM in response to labgeek70by lauraannc3,Hi labgeek70,
I tried this method and it told me the incoming server was wrong. Can you confirm?
Laura
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Sep 25, 2014 5:23 PM in response to lauraannc3by labgeek70,Please forgive me. I was so excited I put google. It should be gmail
incoming: IMAP.gmail.com
outgoing: SMTP.gmail.com
