anbakker

Q: Safari browser pop-up disabled use of "Safari" tab

I have a Macbook Air with Mac OS X 10.8.5 and a 1.3 GHz processor. Safari keeps displaying a spam site upon opening with a pop-up that prevents the use of the "Safari" tab at the top of the screen. How do I reset Safari without that tab?

MacBook Air (13-inch Mid 2013), OS X Mountain Lion (10.8.5)

Posted on Sep 21, 2014 9:00 AM

Close

Q: Safari browser pop-up disabled use of "Safari" tab

  • All replies
  • Helpful answers

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Sep 21, 2014 9:04 AM in response to anbakker
    Level 10 (123,925 points)
    Apple Music
    Sep 21, 2014 9:04 AM in response to anbakker

    Hi ..


    Download the AdMedic adware / malware removal tool here >  AdwareMedic

     

    Safe, easy, effective, and only takes a minute or two.



    It has helped other users as well >  Re: How to get rid of pop ups?

  • by John Galt,

    John Galt John Galt Sep 21, 2014 9:32 AM in response to anbakker
    Level 9 (50,265 points)
    Mac OS X
    Sep 21, 2014 9:32 AM in response to anbakker

    This is a very common scam. You don't need to download anything to fix it.

     

    1. Force Safari to quit by following these instructions: OS X: How to quit an unresponsive application using Force Quit.
    2. Hold a Shift key while launching Safari again.


    If that does not fix the problem:


    1. Force Safari to quit again.
    2. Disconnect from the Internet by selecting Wi-Fi "off" in the Mac's menu bar, or disconnecting its Ethernet cable if you're not using wireless.
    3. Launch Safari again by holding a Shift key.
      • No pages will be able to load since you're not connected to the Internet.
    4. Select the Safari menu > Preferences > General, and review your home page selection.
    5. Select Remove All Website Data... > Remove Now.
      • After you reconnect to the Internet, you will need to sign in again with all websites that require authentication (such as this one).
    6. Turn Wi-Fi back on again or reconnect your Ethernet cable.


    You'll be back in business.


    In an abundance of caution, consider the following additional actions. They are not required to eliminate the scam webpage but you should review them to determine certain Safari settings have not been unexpectedly altered.


    1. Open Safari's Preferences... and select Extensions. Uninstall any Extensions that you are not certain you require by clicking the Uninstall button.
      • If you are not sure what to uninstall, uninstall all of them. None are required for normal operation.
    2. Select the Privacy pane. Verify "Block cookies and other website data" is configured the way you expect. If you are uncertain, choose "From third parties and advertisers".