Q: “Your Purchase Could Not Be Completed. For assistance, contact iTunes Support at www.apple.com/support/itunes/ww/.”

I have contacted them for other reasons and was always very helpful but not being able to use my money for IAPs is ridiculous. Having to contact via email only several times a month so I can play my games. Yesterday got a generic email from Apple about parents being upset because their kids ran up credit cards so they are going to be stricter. I am 58 yrs old, I buy itune gift cards and redeem them to pay for my IAPs, I do not need nor want apple playing mommy and controlling my spending. And I know that is what is happening since games I rarely buy IAPs transactions always go through the one game I do spend a lot more on is the one I keep getting blocked from buying. Today in middle of a tournament it happened. Lost all my rewards and felt like an idiot. I went to the other game and bought with no problem. I have couple hundred dollars in redeemed cards so it's not a credit card issue.

So I believe at some limit on a game apple blocks purchases. I am sick of sending them a message and waiting a day or two so I can spend my own money. And if this has to do with kids abusing parents credit cards then I have to wonder why the heck parents give them the info. It's great that apple is working on refunding them, but personally having 5 kids grow up gaming I had the good sense to never give them cc info for online games.

“Your Purchase Could Not Be Completed. For assistance, contact iTunes Support at www.apple.com/support/itunes/ww/.”

i need help

i play boom beach then I buy diamonds but I no get diamonds also Deducting money RM103.90 now I wan take back my money only plss fast reply my mail thx

I'm having same issues

They told me they could not help me

It is a tech issue I am having same issue and when I talked to Apple support they said they could not help me

In my situation, on chatting with iTune support they resolved it within 10 mins

Not sure what the problem is I followed the link to contact apple. Called the number given. Apple called

Me back. A lovely lady named Michelle was very friendly. She informed me

That it wasn't anything I did. I had told here this was my first time downloading music onto my phone.

She said no problem she needed to contact her supervisor and within 5

Min it was solved. And because of the inconvenient she gave me 5 free song purchases!!!

Easy peasy! So thank you apple!!

I'm having the same problem too, can someone help me out? :L

You need to do as the message says and contact iTunes Support

- go to http://www.apple.com/support/itunes/ww

- click on your country's flag

- click on the Contact Support at the bottom of the left-hand column

- click on Contact iTunes Store Support on the right-hand side of the page

- then try Purchases, Billing & Redemption

i have the same problem

Have you done what the message tells you to do ? If not then see the the post above yours for the steps to follow

I also don't live in the USA, and I'm having this same issue. But the weird thing is that I can buy other contents, like apps from the App Store and other in-app-purchases like ad-removals. It's when trying to buy gems from Clash of Clans and Royal Revolt 2 that I get this error message.

I get that we have to go grovel before itunes support, but my question is...WHY???

If I have an apple product, an account, and a valid payment method set up, why is it so hard for me to spend my money on App Store purchases?

Or is the point that Apple doesn't want my money?  Bc that's fine...I can go see if the android folks want it.

If you go to this link: https://getsupport.apple.com/ServiceOptionAction.action

Either chat with them or call them and they solve the problem in about 10 - 15 minutes. I've had this problem many times and finally found a spot to get it handled quickly.