E-2043

Q: iOS 8 Wi-Fi problems

WI-Fi problems on iPad Air, iPad mini with Retina display and iPhone 5S after upgrading to iOS 8.

Typical results from OOKLA Speedtest before upgrade: Ping 17 ms, Upload 21 Mbps, Download 4.4 Mbps

Typical results after upgrade: Ping 39 ms, Download 2.9 Mbps, Upload 0.47 Mbps

iPad 2 with iOS 7.1.2 get 15 Mbps download and 4.4 upload on the same network.

Resetting network settings on the iOS 8 devices did not improve the performance.

Changing band on the router from 2.4 GHz to 5 GHz did give me back the speed on all devices.

However the speed occasonally drops on the iOS 8 devices, and the signal strengt can go from full til lost connection without moving the devices.

Also sometimes the Wi-Fi SweetSpots app report 0 mbps when the signal strenght is indicated as full and then suddenly go up to around 58 Mbps again.

It is almost like the device is trying to use cellular network that I do not have on the iPads before it suddenly switches back to Wi-fi nettwork again.

I am thinking about going back to my iPad 2 with iOS 7.1.2 that is working perfectly until the Wi-Fi issues are resolved.

 

Any help will be very much appreciated!

iPad Air Wi-Fi, iOS 8

Posted on Sep 20, 2014 9:17 AM

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Q: iOS 8 Wi-Fi problems

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  • by JDM2020,

    JDM2020 JDM2020 Sep 22, 2014 10:21 AM in response to E-2043
    Level 1 (0 points)
    Sep 22, 2014 10:21 AM in response to E-2043

    Like everyone else, my Ipad Air is goosed on the WiFi connection after the update, and again like everyone else, I've tried all the obvious fixes. THEY DON'T WORK!

     

    Dear Apple, I buy your products because I want a (relatively) flawless and quality user experience, and yes subconsciously deep down, I probably still like to consider myself hip and cool. What I don't expect is your latest update to totally ruin that experience and render my device and bank account redundant and depleted. I'm so over smiley icons as well, and don't even get me started on U2.

     

    You've not exactly covered yourself in glory in the last two weeks now have you?

     

    Please fix this dreadful update so the world's Ipad users can surf the internet via a WiFi connection.

     

    Thank you.

  • by PhilipPeake,

    PhilipPeake PhilipPeake Sep 22, 2014 10:23 AM in response to Djfirefox
    Level 1 (4 points)
    Notebooks
    Sep 22, 2014 10:23 AM in response to Djfirefox

    Unfortunately, that isn't the solution.

    I have been doing a bit of testing, the best way to illustrate that there is a serious problem is to ping a computer on the same sub net as my access point. Normally, the round trip delay is about 1.2ms.

     

    On my iPad, it's now around 35ms, with the occasional one around 1.5ms and the occasional one running into the hundreds of milli  seconds.

     

    Turning off the wifi location service has absolutely no effect on this, so I expect that you will be back to slow/dead wifi pretty soon.

     

    There is very obviously a real problem with wifi in iOS 8. So egregious that it really should never have passed QA.

     

    The only answer is going to be a proper fix from Apple. As usual, they refuse to acknowledge any problem, and so won't give any eta for that fix.

  • by stageplay,

    stageplay stageplay Sep 22, 2014 10:25 AM in response to E-2043
    Level 1 (9 points)
    Notebooks
    Sep 22, 2014 10:25 AM in response to E-2043

    The "fix" of resetting your network settings is not working for most people, including me.  On another thread - Ipad mini with retina wifi extremely slow/dead after ios 8 update - several people discuss this same problem.  They have come to discover that many of them had dual band routers and that their apple device, after the ios 8 update, wifi became extremely slow if it worked at all even though it showed it was connected.  They found that the solution was to switch from 5 Ghz on the router to 2.4 Ghz - after doing so, the devices worked just fine, including my iPad Air after I switched to 2.4 Ghz.  The trouble is, I want to connect at 5 Ghz.  My other Apple devices (iPad 2 and iPhone 5) that I have not yet updated have been and still are doing just fine at 5 Ghz.  Obviously, then, this is a bug in IOS 8 and not a hardware problem.  I can only hope that Apple will realize and accept this FACT and fix the bug.

  • by Djraiu,

    Djraiu Djraiu Sep 22, 2014 10:35 AM in response to stageplay
    Level 1 (0 points)
    Sep 22, 2014 10:35 AM in response to stageplay

    I have tried this as well, i still have the same problem regardless if i'm on 2.4 or 5ghz.

  • by Gianguido,

    Gianguido Gianguido Sep 22, 2014 10:35 AM in response to E-2043
    Level 1 (5 points)
    Sep 22, 2014 10:35 AM in response to E-2043

    Just logged P1 bug with Apple (18413878), hope it helps.

  • by stageplay,

    stageplay stageplay Sep 22, 2014 10:45 AM in response to Djraiu
    Level 1 (9 points)
    Notebooks
    Sep 22, 2014 10:45 AM in response to Djraiu

    Djraiu, sorry to hear that.  It seems to be working for a lot of people with dual band routers.  It worked for me on my iPad Air.  It is clearly a bug in IOS 8, yet, as I understand it, Apple is not accepting that and is saying it is a hardware problem.  Obviously, it is most definitely an Apple software problem.  Let's hope they come up with a fix soon.

  • by Fiddler99,

    Fiddler99 Fiddler99 Sep 22, 2014 10:45 AM in response to markien
    Level 1 (0 points)
    Sep 22, 2014 10:45 AM in response to markien

    Having the same issues as everyone else. I was at the local Apple store yesterday and EVERYONE there was having the same issues. I understand even the new iPhone 6 is having the same issues. Really??!! Apples own products are having issues?  Samsung is laughing at Apple. 

  • by Djraiu,

    Djraiu Djraiu Sep 22, 2014 10:48 AM in response to Fiddler99
    Level 1 (0 points)
    Sep 22, 2014 10:48 AM in response to Fiddler99

    typing this from a perfectly working note 3.

  • by Argonaut95,

    Argonaut95 Argonaut95 Sep 22, 2014 10:51 AM in response to E-2043
    Level 1 (0 points)
    Sep 22, 2014 10:51 AM in response to E-2043

    New iPhone 6 connected to home WiFi (Verizon) - results of speedtests using OOKLA app. Home network has 50/50 Mbps down/up:

    • Phone started to slow down noticeably on the wi-fi.
    • Side by side comparison to iPhone 5c - the six was stunningly slower
    • Speed test 1- 7PM Sunday: 2.51 Mbps down; 1.72 up
    • Speed test 2 - 9:30PM: 1.75 down; .76 up
    • Speed test 3 - 1:30PM Monday: .09 down; .24 up
    • Reboot the iPhone (power off and back on)
    • Speed test 4 - 1:40 PM (after reboot): 22.24 down, 18.01 up

     

    I'll try to keep testing every few hours and see if this gradual slowdown repeats.

  • by jimmyjame,

    jimmyjame jimmyjame Sep 22, 2014 10:51 AM in response to E-2043
    Level 1 (0 points)
    Sep 22, 2014 10:51 AM in response to E-2043

    I had an extensive chat with a couple of Apple support people and express to them that this is happening over different brands of Modems and WiFi Routers with even after resetting the Modem and WiFi Routers that the problem seems to work for a minute or two then drops dead again.

     

    As I explained to them is that there are people complaining about the same thing happening and that it's not a once off thing this is happening to a lot of people.

     

    I have tried to resolve and find a fix for this via means of testing it over a WiFi Modem, WiFi Router and last but not least a 4G WiFi modem that this issue is happening to all connections regardless of them being reset to default settings.

     

    I am due to recieve a call from them lunch time my time (Australian time) and try and get this nutted out and sorted.

     

    What I have found is that when trying to use my iPad and iPhone over my WiFi Modem it really strains the modem to the point where Internet is being stopped for other devices like my desktop i cannot get anywhere then suddenly ok when iPad and or iPhone are not longer on the same network to the point the internet speed is reduced like crazy from a connection of 19MB Down to 8MB and only goes back to normal when modem is rebooted and iPad/iPhone is not connected.

     

    Will keep everyone up to date on what I find out.

  • by RHofland,

    RHofland RHofland Sep 22, 2014 10:58 AM in response to E-2043
    Level 1 (0 points)
    Sep 22, 2014 10:58 AM in response to E-2043

    Same here, both on iPad Air and the iPhone 5. WiFi connection is terrible, I did a ping from a computer to my router and to the iPad at the same time. Results are in the attached screenshot. The RTT latency is way to high. Both devices worked perfectly before iOS 8. Let's just hope Apple will fix this asap.iOS 8 slow wifi.png

  • by stageplay,

    stageplay stageplay Sep 22, 2014 11:01 AM in response to RHofland
    Level 1 (9 points)
    Notebooks
    Sep 22, 2014 11:01 AM in response to RHofland

    RHofland - I hope so, too.  Unfortunately, Apple has yet to admit that this is an IOS 8 problem.  As I understand it, they are calling it a hardware problem.  Let's hope they get this sorted out soon, because it is not a hardware problem.

  • by Scottyboy99,

    Scottyboy99 Scottyboy99 Sep 22, 2014 11:01 AM in response to jimmyjame
    Level 1 (84 points)
    Apple Watch
    Sep 22, 2014 11:01 AM in response to jimmyjame

    What a shambles, wish I'd never gone near this so called update. Apple rush out the new ios without proper testing yet again. Why can't they give an ios a longer cycle rather than forcing a new ios every year. They can still sell the new phones on ios 7 that has incrementally updated. They just have to mess around, tinker and basically break what was

    not broken. Anyway my wifi is iffy in iPhone 5s. It never stops but intermittently crawls and then gets upto speed. That's on 2.4 whilst 5 ghz seems stable. My iPad third gen on ios 8 seems pretty stable on both bands though. So that's weird but still garbage as my iPhone is infinitely more important to me and I dislike 5 ghz as its range is woeful.

     

    this without mentioning the myriad of other bugs ios 8 has introduced. as someone who gets nervous about updates / change at the best of times this has totally left me crestfallen. I just want a non buggy iphone and apple have ruined it. I would of avoided ios 8 but soon enough you are forced to update as certain apps will start becoming ios 8 only I suspect

  • by Francisfrombulleen,

    Francisfrombulleen Francisfrombulleen Sep 22, 2014 11:08 AM in response to E-2043
    Level 1 (0 points)
    Sep 22, 2014 11:08 AM in response to E-2043

    Updatiing to Os 8 is a  DISASTER.

     

    I am  using iPAD with retina

     

    The wifi keeps  dropping off too frequently. When posting on Facebooks, messages just disappear.

     

    SUrfing  Safari slowed down and websites just take long tiime to load. Battery power drained too quickly.

     

    IF this is not fixed soon, is there a way I to go back to os 7' which is so MUCH BETTER.

     

    JUST HORRIBLE.

     

    WHat are those guys in MAc Thinking when they release os 8. Don't they  fully test it first?

  • by truthsquad,

    truthsquad truthsquad Sep 22, 2014 11:16 AM in response to E-2043
    Level 1 (0 points)
    Sep 22, 2014 11:16 AM in response to E-2043

    Looks like the issue is with the 5GHz network.  When I reset the netowork and reconnected to the 2.4GHz everything is normal.  Some might not like the speed but no drops so far...

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