sharlenefrompearland

Level 1 (0 points)

Q: Stuck on 'Contacting the iPhone software update server'

I cannot download iOS 8 via iTunes as it hangs on 'Contact the iPhone software update server...' for hours.

iPhone 5, iOS 7.1.2

Windows iTunes 11.4.0.18

Uverse internet.

Help ! Any ideas ?

iPhone 5, Other OS

Posted on Sep 22, 2014 7:46 PM

I have this question too

Q: Stuck on 'Contacting the iPhone software update server'

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Helpful answers

by brenden dv,

brenden dv Sep 24, 2014 2:52 PM in response to sharlenefrompearland
Community Specialists

Sep 24, 2014 2:52 PM in response to sharlenefrompearland

Hi sharlenefrompearland,

If you are having issues contacting the Apple software update server in order to download iOS 8 to iTunes, you may find the following article helpful:

iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server

Regards,
- Brenden
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