TheKillers48

Q: Icloud hasn't restored my photos. I've reseted and backed up my phone twice.

What the **** am I suppose to do?

Posted on Sep 21, 2014 12:32 PM

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Q: Icloud hasn't restored my photos. I've reseted and backed up my phone twice.

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  • by Jason L,

    Jason L Jason L Sep 23, 2014 12:05 PM in response to TheKillers48
    Community Specialists
    Sep 23, 2014 12:05 PM in response to TheKillers48

    Hi TheKillers48,

     

    Welcome to Apple Support Communities.

     

    It sounds like you’ve run into an issue restoring a device from an iCloud backup. The article linked below explains why you might not see some photos and provides tips that may assist in recovering photos.

     

    iCloud: Troubleshooting missing information after restoring an iOS device

    Photos

    Photos and videos in your Camera Roll are included in your iCloud backup and will download to your iOS device during the restore process.

    • Photos in your Photo Stream are already stored in iCloud, so they are not part of your backup. iCloud stores the photos uploaded to My Photo Stream for 30 days. To keep the photos in your photo streams on your device and make them part of your backups, save these photos to your Camera Roll or another album.
    • To view My Photo Stream or a shared photo stream, make sure the photo stream features are turned on in Settings > Photos & Camera.
    • To recover photos that originally synced to your device from your computer, sync your device using iTunes on a computer.
    • To restore Camera Roll photos to an iPhone or iPod touch, the iCloud backup must be from an iPhone or iPod touch. To restore Camera Roll photos to an iPad, the iCloud backup must be from an iPad.

     

    I hope this helps.

    -Jason