HeatherO.
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Q: iphone 4 not connecting to wifi

Hello,

I have an iPhone 4 iOS 7.1.2 and as of today it is no longer connecting to WiFi. It is an iPhone 4 NOT 4s or any other version, therefore it is NOT eligible for iOS 8.

I have restored the network settings to default.

I have restarted the iPhone

I have turned the WiFi off, forgotten the network, established a secure connection through password requirement, turned on airplane mode, and tried various other tricks listed online but I still cannot connect to the internet.

 

My phone indicates I have full connection to the WiFi signal, and correct me if I'm wrong, but I wouldn't be able to enter a password and be connected to the secured connection if 2 way communication was not happening.

 

Any ideas what might be happening? I'm open to all suggestions.

iPhone 4, iOS 7.1.2

Posted on Sep 23, 2014 1:15 PM

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HeatherO.

Q: iphone 4 not connecting to wifi

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  • by alex_h1,

    alex_h1 alex_h1 Sep 25, 2014 2:20 PM in response to HeatherO.
    Community Specialists
    Sep 25, 2014 2:20 PM in response to HeatherO.

    Hello HeatherO,

     

    Thanks for using Apple Support Communities.

     

    From your post I understand that you are connected to your Wi-Fi network but are unable to access the internet.  It is possible you may have a self-assigned IP address from your modem/router.  Take a look at the information below for troubleshooting steps.

     

    Unable to access the Internet while connected to Wi-Fi

    1. If you're using a public or commercial network, you may need to log in or subscribe.
    2. Check to see if you have a self-assigned IP address:
      1. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected and tap .
      2. If your IP address is 169.254.xxx.xxx, you may not be able to access the Internet.
    3. If you do not have a self-assigned IP address, see if other Wi-Fi devices on your network have Internet access.
      • If they do not, consult with your network administrator or ISP for further assistance.
      • If they do, reset network settings on your device by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
        • previously connected Wi-Fi networks and passwords
        • recently used Bluetooth accessories
        • VPN and APN settings

     

     

    iOS: Troubleshooting Wi-Fi networks and connections

     

    Take care,

    Alex H.