patstarkey

Q: starkey halo

Does any body use a pair of  starkey halo ric 110

The bluetooth does not connect always easily.

Is there a trick?

iPhone 5c, iOS 7.1.1

Posted on May 29, 2014 6:26 AM

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Q: starkey halo

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  • by SantafeNM,

    SantafeNM SantafeNM Sep 23, 2014 5:30 PM in response to LanB22
    Level 1 (8 points)
    Mac OS X
    Sep 23, 2014 5:30 PM in response to LanB22

    Just to add confusion to the mix this afternoon after turning on the Halos post shower I triple clicked the 6 and both showed up. I was able to switch programs, stream and hear Siri. But the volume is pretty weak and does not seem to adjust with the sliders. Go figure.

  • by LanB22,

    LanB22 LanB22 Sep 23, 2014 5:34 PM in response to SantafeNM
    Level 1 (9 points)
    Sep 23, 2014 5:34 PM in response to SantafeNM

    well, that is interesting...gives me hope that my 6 will work...my 5 is on a death watch...I don't want to have to take the 6 back for a new 5!!

  • by dogsitter,

    dogsitter dogsitter Sep 23, 2014 5:36 PM in response to SantafeNM
    Level 1 (0 points)
    Sep 23, 2014 5:36 PM in response to SantafeNM

    Stop!  The sliders are for the MICROPHONES.  The app (phone, podcast, iTunes) control the volume.  Your AUDI can build you a PROGRAM for that particular use.  After two adjustments, he got mine working real good!

  • by SantafeNM,

    SantafeNM SantafeNM Sep 23, 2014 5:49 PM in response to dogsitter
    Level 1 (8 points)
    Mac OS X
    Sep 23, 2014 5:49 PM in response to dogsitter

    Correct From the Stakey Manual "To access the native iOS hearing aid controls, triple-click the Home button on your phone. From this screen you can adjust the volume, select memory or use your phone as a remote microphone" and "Right Volume/Left Volume allows you to increase and decrease volume on each device individually." but iTunes and phone volumes are maxed out and the volume heard streaming or wihen used as a phone is very weak.

  • by jchuebee,

    jchuebee jchuebee Sep 23, 2014 8:46 PM in response to patstarkey
    Level 1 (0 points)
    Sep 23, 2014 8:46 PM in response to patstarkey

    I have been wearing hearing aids over 55 years.  Biggest complaint I have about hearing aids is using the phone.  I've miss a lot while listening phone conversions to the point I do not want to talk to people on the phone.  I got Halo i110 about 6 weeks ago.  I can now hear clearly for first time in my life using iPhone, with the sound coming directly to both hearing aids.  It's great.  During  the past 6 weeks I have experienced some issues.  The original batteries from manufacturer lasted around 4 days.  Then I bought a pack of batteries from Target.  First battery lasted only 1 day.  The rest of the pack lasted only up to 3 days.  I decided to order RayOVac Pro-Line Advance batteries over the internet.  First battery lasted 5 days, second lasted 6 days.  I also noticed that some of my connectivity and sound issues were due to poor batteries.  When issues come up, I first check the batteries.  Sure enough one or both batteries show low power.  I experience 2 types of sound issues.  One is when I turn on iTunes or Podcast, the sound going to my hearing aids sounds like an old fashion cassette player running that reached the end of the tape, but failed to turn off.  Kind of a grinding noise.  This has happened 5 times in past 6 weeks.  My solution is to power off the iPhone, then turn it back on.  Seems to reconnect every time.  Second issue is I hear a static sound going to only 1 aid, while other aid is working find.  I found this issue is due to low battery.  Solution, change battery on hearing aid.  I very seldom loose connection between my Halo aids and iPhone, mainly because the iPhone is always with me, in my pocket.  When I do lose connection, which occurs few times per week, solution is to power off the iPhone, then turn the iPhone back up.  Last week, using the premium batteries, was first week that I did not have any connectivity issues.  I did have a problem setting up my Halo aids with my iPad.  That is because I did not know that I needed to turn off the blue tooth on my iPhone before pairing to iPad.  I finally got the iPad to connect to Halo aids tonight.  I noticed iPad has a new feature with iOS 8 called Handoff which will allow you to use your hearing aids with any iOS device that is on the same wifi network and iCloud account without having to pair up to the hearing aids.  If anyone know how that works, please let me know.

  • by dogsitter,

    dogsitter dogsitter Sep 23, 2014 9:14 PM in response to jchuebee
    Level 1 (0 points)
    Sep 23, 2014 9:14 PM in response to jchuebee

    You asked: " I noticed iPad has a new feature with iOS 8 called Handoff which will allow you to use your hearing aids with any iOS device that is on the same wifi network and iCloud account without having to pair up to the hearing aids.  If anyone know how that works, please let me know."

     

    Yes.  Your iDevices (and your MAC, when Yosemite is released in about a month) are "aware" of each other when in proximity and on the same Wi-Fi network.  If your aids are paired to your iPhone, but you start a session with audio on your iPad (or Mac, under Yosemite) the audio will attempt to go Wi-Fi to your iPhone, then Bluetooth to your aids.

     

    And it works the other way too.  If you receive a call, your iPad (or your Mac, under Yosemite) will offer to pick up the call too!  YOU THEN CHOOSE which device (iPhone, iPad, Mac) to answer the call on.

     

    I've been using it and it works well.

     

    This evening I watched 3 TV programs on my iPad (NCIS, NCIS New Orleans, and Person of Interest) streaming to my hearing aids.  With the iPad just 40 cM from my nose, it was like watching a wall-to-wall TV, and I got the sound right over my hearing aids in stereo.  The TV app that runs on my iPad is TabloTV.

     

    So thats how it works.  Well.

  • by LanB22,

    LanB22 LanB22 Sep 23, 2014 10:36 PM in response to dogsitter
    Level 1 (9 points)
    Sep 23, 2014 10:36 PM in response to dogsitter

    Do you have to find "handoff" somewhere or will it happen as soon as both devices are iOS 8 and on the same wifi network?

    I am loving the possibility.

    Jchubee, I am in a very similar situation. I am 57 years old, I too avoided making phone calls as much as possible. But am having great success with the Halos. Much better then the surf link system I was previously using. One of my daughters recently moved 1400 miles from home. We are extremely close, I was used to seeing her several times a week. We correspond daily, until I got the halos we were texting. I have had several successful phone conversations with her the past week. It is so much more fulfilling to hear her voice.  That alone makes these aids a godsend for me.

    I have invested in so many different devices to try and hear TV and telephone. We have 2 televisions in the room my husband and I most often use. One for him that puts sound into the room and one for me that I use a sony infra-red headset and closed captioning with. I have an LG tones blue tooth headset I was using for the phone. A commercial binaural plantronics headset for my landline with volume control. None of them give me the clarity streaming with the Halos do.

    Dish Networks system is blue tooth, I can connect my LG headset to it, It would be amazing if they would team up with Starkey so the Halos could pair with that system. I can watch anything live on my iPad via their dish anywhere app via the internet, or download to the app and watch without an internet connection. I have always kept all of my devices on mute, have never watched any form of audio podcast or videa on the iPad before these aids. Sometimes I forget that the computer and iPad even offer sound as I have never been able to hear through the speakers even with aids. I am so excited about the options now available.

  • by Doopher,

    Doopher Doopher Sep 24, 2014 1:39 AM in response to LanB22
    Level 1 (0 points)
    Sep 24, 2014 1:39 AM in response to LanB22

    LanB22,  I am in the same situation as you.  I am 55 years old, and have always struggled with television, music and phone calls.  Thankfully, email and texting have become the main way I communicate with people, especially my clients.

     

    The Halos have helped me so much with respect to phone calls and music.  I have been using iOS 8 on my 5s for a while, and all works OK, but I have just received my new iPhone 6 and nothing works with it.  From reading the forums and Starkey's Facebook page, it seems it is a problem with the 6 rather than the Trulink app.  Why was this not tested properly in the first place??  Having said this, I had a similar experience to SantafeNM above, in that yesterday, I managed to connect to my 6 and had it working perfectly with the Trulink app for about half an hour. I could stream music, and made a couple of phone calls.  After a while it disconnected and I couldn't connect again, so I won't use it again until there's a fix. Need it urgently though, as my 5s has to go soon!

     

    PS. Are you 'Lanie' that made a few comments on Starkey's Facebook page?  If so, I am Mike Farthing who also commented on the same thread.

     

    There is also another useful forum where people have been posting about their experiences with the Halo : http://www.hearingaidforums.com/showthread.php?16660-Post-your-Halo-experiences- here!&referrerid=68991

  • by okiejack,

    okiejack okiejack Sep 24, 2014 5:20 AM in response to LanB22
    Level 1 (4 points)
    iWork
    Sep 24, 2014 5:20 AM in response to LanB22

    Are you suggesting that you can adjust bass and treble individually?  If so, HOW?  My sound space has only on adjustment "button".  Moving towards bass reduces treble.  How can you increase bass without decreasing treble?

  • by OldGnome,

    OldGnome OldGnome Sep 24, 2014 6:08 AM in response to okiejack
    Level 3 (781 points)
    Apple TV
    Sep 24, 2014 6:08 AM in response to okiejack

    Your audiologist has that kind of EQ control, but not the TruLink nor the iPhone itself.

  • by dbmtx,

    dbmtx dbmtx Sep 24, 2014 6:19 AM in response to patstarkey
    Level 1 (0 points)
    Sep 24, 2014 6:19 AM in response to patstarkey

    I hope you all saw this from Starkey:

     

    Urgent Alert Regarding iPhone 6 and iPhone 6 Plus

    As previously communicated, we have confirmed compatibility with iOS 8 and Halo™ hearing aids.

    With today’s release of iPhone® 6 and iPhone 6 Plus, we have embarked on rigorous testing for hardware related issues. Preliminary indicators are iPhone 6 and iPhone 6 Plus should not be used. Connection between iPhone 6 and 6 Plus and hearing aids is not robust and users will experience frequent and inconsistent connectivity issues.

    iPhone 5s, iPhone 5c and iPhone 5 remain compatible and are the recommended phone for Halo users. We strongly recommend patients do not update to iPhone 6 and iPhone 6 Plus until the issue is resolved.

    We will provide further updates to you in the coming days.

     

     

     

     

     

    It is true, there are issues. But the problem is, based on Starkey saying everything was good with iOS 8, I did switch to the iPhone 6 assuming that the hardware would be better anyway. But after a lot of testing and research I have come to the conclusion that this is a SOFTWARE issue between the Halo firmware and iOS 8, probably with Airplay and Bluetooth.  The good news is that Apple is preparing an update to iOS 8 (8.0.1) and HOPEFULLY Starkey will get their changes to Apple in time for them to be included.

    I would think that both Apple and Starkey have learned a couple of things from this. Hopefully!

  • by Doopher,

    Doopher Doopher Sep 24, 2014 6:29 AM in response to dbmtx
    Level 1 (0 points)
    Sep 24, 2014 6:29 AM in response to dbmtx

    Thanks for all this info, dbmtx.  Very helpful.

     

    I tested iOS 8 in Beta form for a while with the 5s, and it was not without its problems, but all seems to work 100% on that phone now.  I too got the 6, assuming hardware would not cause any issues - how wrong I was!

     

    Perhaps there will also be a firmware update for our Halos.  I will ask my audiologist to keep an eye out for anything he gets from Starkey.

     

    This should have been sorted before the release!

  • by Parrish Jones,

    Parrish Jones Parrish Jones Sep 24, 2014 6:37 AM in response to jchuebee
    Level 1 (109 points)
    iPhone
    Sep 24, 2014 6:37 AM in response to jchuebee

    I changed my batteries yesterday and that made a difference. However, why does the iPhone show the battery levels still quite high when they are not sufficient?

     

    I left the HA's on over night and this am got up and was trying to listen to a podcast with my earpods. The HAs kept connecting so I ended up turning off BT. If what you say is true, the HAs batteries are very short lived. That is a bummer.

  • by dbmtx,

    dbmtx dbmtx Sep 24, 2014 6:43 AM in response to Parrish Jones
    Level 1 (0 points)
    Sep 24, 2014 6:43 AM in response to Parrish Jones

    Parrish,

    I think the fact that we have to keep the batteries fresh shows the issue is even worse than what Starkey is saying. I do believe that the hardware upgrade in the iPhone 6 has something to do with the issue but I still contend that the issue is software-related. I have watched the Bluetooth indicator on the iPhone go in and out of a session while I was streaming, so whatever handshaking is suppose to be happening, it is having a HARD time of it.

  • by dogsitter,

    dogsitter dogsitter Sep 24, 2014 6:48 AM in response to Parrish Jones
    Level 1 (0 points)
    Sep 24, 2014 6:48 AM in response to Parrish Jones

    In all the testing, I've replaced my batteries frequently.  My audi told me that there is a difference between one manufacturer and another, and indeed between one production run and the next.  The batteries are air-activated, and from time to time the batteries will sit in a hopper overnight or over a weekend before they are actually placed on the sticky covers that are supposed to keep air out. 

     

    BTW, last night I watched TV on my iPad (not plugged in to power) for 3.5 hours, streaming to my Starkeys.  The sound was solid for the most part, but three times in that period I thought I was going to lose connectivity to my left hearing aid.  It didn't actually drop out, but got "warbly" for 5-10 seconds, then cleared up.  As an aside, watching TV on the iPad, NOT plugged in, my iPad battery dropped to 71% after 3.5 hours of constant use.  So I'd say that you could probably watch the iPad all day on a single charge.

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