jasoprano

Q: How do I report an Apple Support Community user?

Wanted to know where or how can I report a user that not only never replies with valid or helpful answers in a discussion but also always replies with answers that make people get mad and loose the objective of the actual forum, please let me know if someone knows where or how can this be done.

 

Thanks!

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Posted on Sep 24, 2014 6:18 AM

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Q: How do I report an Apple Support Community user?

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  • by Ralph Landry1,Helpful

    Ralph Landry1 Sep 24, 2014 6:26 AM in response to jasoprano
    Level 8 (41,782 points)
    Sep 24, 2014 6:26 AM in response to jasoprano

    To report a user, actually you have to report a post by that user, you have to accumulate some points to reach Level 2.  See:Award points, level up, and earn new privileges  Then you can click on the Actions gear upper right of subject line for the thread and report the post.

     

    That will then look like:

     

    Screen Shot 2014-09-24 at 9.23.52 AM.png

  • by Allan Jones,Solvedanswer

    Allan Jones Allan Jones Sep 24, 2014 6:28 AM in response to jasoprano
    Level 8 (35,141 points)
    iPad
    Sep 24, 2014 6:28 AM in response to jasoprano

    As you don't yet have reproting priveleges within teh forums, you might try this Support feedback form:

     

    https://www.apple.com/support/feedback/

     

    One of the "Topic area" options is "Discussions":

     

    Screen Shot 2014-09-24 at 6.27.17 AM.png

  • by jasoprano,

    jasoprano jasoprano Sep 24, 2014 6:52 AM in response to jasoprano
    Level 1 (0 points)
    Sep 24, 2014 6:52 AM in response to jasoprano

    Thanks guys!

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Sep 24, 2014 7:23 AM in response to Allan Jones
    Level 5 (7,753 points)
    Notebooks
    Sep 24, 2014 7:23 AM in response to Allan Jones

    ⌃ + ✓ + ✉ + ✌

    CCC

  • by Frank Caggiano,

    Frank Caggiano Frank Caggiano Sep 24, 2014 8:01 AM in response to jasoprano
    Level 7 (25,782 points)
    Sep 24, 2014 8:01 AM in response to jasoprano

    Also if you post a link to the thread in question a host can be alerted.

  • by Zack T.,

    Zack T. Zack T. Sep 24, 2014 8:18 AM in response to jasoprano
    Community Hosts
    Sep 24, 2014 8:18 AM in response to jasoprano

    If you want to post a link to a thread and alert me to which user you’re referring to, I can take a look.

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Sep 24, 2014 9:34 AM in response to Zack T.
    Level 5 (7,753 points)
    Notebooks
    Sep 24, 2014 9:34 AM in response to Zack T.

    Zack, Curiosity overwhelmed me.

    It's whole conversation in a very long (and sometimes contentious) thread (530+ PAGES). The conversation hard to follow as the threading is long gone. One needs to look at the other's postings as well - doesn't seem to bother them much. I began by following the "in response to" links. jasoprano is new and may be taking things a bit too seriously?

    https://discussions.apple.com/message/26611041#26611041

  • by jasoprano,

    jasoprano jasoprano Sep 24, 2014 9:56 AM in response to ChitlinsCC
    Level 1 (0 points)
    Sep 24, 2014 9:56 AM in response to ChitlinsCC

    I don't think its fair for new/old people using the forum to have to get answers (he does it every day multiple times) like the one the user I reported already is giving, again, he can give the same answer but write it in a totally different way that doesn't sound so rude, and that will save a lot of time and problems to the people that is trying to follow that thread, cause for example this morning I had 20 emails where 15 of them where because this user replied again in a manner that made a lot of the people reading the post mad, so they started coming and going with replies complaining about this users answers.

     

    If that user was a new user well I can understand but I would never expect that from a user that has Level 8, generating that kind of noise/rudeness in a discussion.

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Sep 24, 2014 10:04 AM in response to jasoprano
    Level 5 (7,753 points)
    Notebooks
    Sep 24, 2014 10:04 AM in response to jasoprano

    did you mean to reply to me or to Zack T. ? He is a very gracious and helpful Host and may be a busy one! Just answer his questions and he will take it from there, I am sure.

    CCC

  • by Ralph Landry1,

    Ralph Landry1 Sep 24, 2014 10:07 AM in response to jasoprano
    Level 8 (41,782 points)
    Sep 24, 2014 10:07 AM in response to jasoprano

    These are pretty lightly moderated discussions...which most of us like.  The hosts, Zack is great to work with, take a very light handed approach and don't remove posts/people unless they really cross the line.  Simply being impertinent or impolite usually doesn't do it, up to a point.

     

    While those who are repeatedly rude irritate all of us, most have just gotten to the point of ignoring them...or when possible respond to a user in as politely as we can.  Let the contrast speak for itself.

     

    Stick around, use ASC and just draw your own conclusions as to who you want to take advice from.  Ignore those who push your buttons.

  • by jasoprano,

    jasoprano jasoprano Sep 24, 2014 10:14 AM in response to ChitlinsCC
    Level 1 (0 points)
    Sep 24, 2014 10:14 AM in response to ChitlinsCC

    I replied to you, cause you suggested that because I was new I was taking things too seriously but I don't think that me being new has nothing to do with it, but well, and because the replies are also shown to everyone I though maybe Zach would read my reply and understand why I'm concerned about this.

     

    Will reply to him directly if I see that time passes and he doesn't reply.

     

    Also, have in mind that a lot of the messages that this user writes that are making people angry are also removed cause are reported by others but well, again, just saying that maybe sending a message to this user letting him know that he should not reply in those ways and that he is being watched by a Host would be great, cause again, since I'm following that discussion (cause I was affected by that issue and would like to know how apple deals with it) I'm tired of everyday having a lot of messages generated by this kind of replies this user gives.

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Sep 24, 2014 10:27 AM in response to jasoprano
    Level 5 (7,753 points)
    Notebooks
    Sep 24, 2014 10:27 AM in response to jasoprano

    Ralph has explained the realities here and given very sage advice

     

    My experience is to be direct is best policy. Reply to Zack T.'s questions. He is our Host (Apple Employee), and likely to disregard anything not directed to him.

     

    Regarding the emails... delete them like we all do.

     

    My observation of your style seems passive-aggressively asking for trouble. Ignoring is the best policy... which I intend to do henceforth.

     

    CCC

  • by paigoomein,

    paigoomein paigoomein Sep 24, 2014 10:29 AM in response to jasoprano
    Level 1 (0 points)
    Sep 24, 2014 10:29 AM in response to jasoprano

    I am also on that same forum and there is a specific user who posts but does not contribute any help to those actually needing assistance on that forum.  I have had posts removed because the content was flagged as "non-technical".  I reported the same user to the community feedback but that user's non-technical posts do not get removed.

     

    The moderators of the forums need to be consistent in how they moderate and the criteria they use to remove posts.

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Sep 24, 2014 10:52 AM in response to paigoomein
    Level 5 (7,753 points)
    Notebooks
    Sep 24, 2014 10:52 AM in response to paigoomein

    Couldn't agree more about even-handedness...

     

    However, Zack T. - our Community Host is on the job now. All comments should be directed to him if you want them to be considered in his decisions and subsequent actions.

     

    BTW, Zack T. has always been VERY even handed and helpful, in my experience.

     

    CCC

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