Q: I am connected to the hotel wifi network, but the login screen does not appear.

I was told to turn off the cellular data and then you can see the login screen.  It usually works.  Right now I am in a hotel where I have to keep turning the iphone off to reconnect.  Laptop is fine.  Apple needs to fix this.

Ok, thanks, that's one thing that I didn't try yet ...but, we shouldn't have to do that.

This morning I was in Glasgow, I had problem logging in my hotel room, had problem at GLA airport, but ok in the British Airways lounge, than problem again in LGW airport during my connexion and now I'm in Lisbon and it's working fine. So frustrating and Apple is just simply denying  de problem...

Has anybody had any luck with this issue?  I am travelling in Mexico and my iphone worked with the hotel wireless pretty well until this weekend.  I can log in at times but not access the internet.  I am using a PC running Windows and can still login fine.  I got in touch with Apple Support and they said to reset the network in the phone, which I did, and to go somewhere else and try it.  They suggested having the hotel turn off / on their routers, etc.. (really ridiculous).

Anyway, I would like to know if there is a solution.  This is a problem with Apple.  Folks travelling with me are using Android devices (which I will soon be buying) and a variety of laptops (Mac & MIcroosoft) with no issues.  I have this stupid iphone 5s which I got because they are meant to be the rage and now affectionately call it my i-brick.

Let me know what anybody hear's from Apple.

PinballLes

I was having the exact same problem as the original poster. I followed trstark66's advice and it worked perfectly. The only thing I did differently was make sure that typed the full URL, as in http://www.apple.com, as opposed to just apple.com

Thanks trstark66!

I was also having this problem. Usually the first time I logged into a hotel of airport network my iPhone 5 would bring up the log in page and all would go well. But when I tried to connect to the network a secound time (the next day, hour whatever) my phone would not pull up the log in page. Like PinballLes I put in  http://www.apple.com which brought me to the apple page (probably in my browsing history somewhere) then I opened a new tab and that brought me to the login page. I am not sure why this workaround works.. but at least it did. It is deffinitly something that apple needs to fix.

Not working for me. Also, this wasn't a problem until about a week or two ago for my iPhone 4S...which makes me suspect the recent 7.1.1 update.

Hi All

I faced same issue and solved by clearing the saved Cookies for Saffari application.

Setting---> Saffari -->( clear Cookies and Data)

Cheers,

Sumit

Hi All

I faced same issue and solved by clearing the saved Cookies for Saffari application.

Setting---> Saffari -->( clear Cookies and Data)

Cheers,

Sumit

Go back to Settings>General>WiFi and see if you are indeed connected to the network. Odds are that's when the network will send you the log in screen

If you have iPass like I do (or, I assume, similar services like Boingo), you have to open the iPass App on your iPhone, open Settings in the iPass app, then open "Manual Login Settings". Then enter the network name (SSID) of any networks that you not want oPass Open Mobile to log in to (e.g. Hyatt). This stops iPass from trying to log in to the hotel network, which is what is blocking the hotel's wifi we page from appearing. This solved it for me.

Sent from my iPad

Hi, I have had the same problem in this hotel. What I did to fix it.

1) logged in the hotel wifi with my laptop

2) checked the address of the login screen. In this hotel https://controller.mobile.lan/102/portal/

3) opened Safari and ensured it went to the above address. I got the required login screen and could log in with the phone. My phone is an iPhone 5 16Gb

I experienced the same problem.  In my case the fix was to remove Google's DNS servers from my network settings.  I had 8.8.8.8 and 8.8.4.4 in there.  Once I was using the wifi's default DNS server the login page was immediately available in my browser.

My problem was fixed after performing the following steps:

1. kill Safari app

2. enter Settings -> Safari

3. disable Block Pop-ups and Fraudulent Website Warning (for some weird reason)

4. Forget the hotel wifi network and add it again

5. Open Safari

NOTE: after successfully connecting remember to enable Block Pop-ups and Fraudulent Website Warning.

I hope it helps,

M.

Typing www.apple.com worked! Thank you so much.

Thanks for the solution even I tried to disable my Cellular data and turn on only WIFI and see if it works.

I travel a lot and I do stay in Hotels in the week days. I use Iphone 5S with the latest OS updated. Almost from past 6 to 7 months I face issues with connecting to my Internet when ever I am back to hotel . My iphoen detects the Wifi connection initially and I am able to see the the WIFI symbol on my home screen. But when I try to open any APP or try to make a call thru Facetime ..Its a big heck again ..connection drops of in between an d says network error and mu iphone tries to connect thru LTE network . It keeps switching between Hotel WIFI & LTE or 4G networks , which is really weird and calls drop off sometims due to poor connection . I also make an appointment with the Apple Care and tried to explain them the issue .They say its nothing to do with Iphone .When the APPle support team connected to the WIFI in APPLE care it works fine . But not sure why I face this issue when ever I try to connect to the Hotel WIFI . It works fine when I am home.

finally I gave up thought that this problem is restricted to me and started using  cellular data . but when I search for the solution on the Internet many people keep complaining with the same issue. I believe strongly that there is some issue with the Network settings of an Iphone as this is not intended to a specific person or location as such . There should be some fix given on this issue .

Another possible solution for situations where you can connect to a captive network (ie. hotel) wifi router, but you do not get a log-in screen.

1. Connect to the wifi router.

2. Quickly, before you are disconnected from the router, tap the 'I' next to the connected station in your wifi pane.

3. Turn off Auto-join and Auto-login

That did it for me. As soon as I tuned those off, the login screen came up. If you were not quite quick enough and got disconnected, try connecting again.