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Sphinx9

Q: I can't sign-in to my iCould account from my iPhone. The account is linked to an old email address that is closed and i cant access anymore. So that means that I can't reset the password!

I can't sign-in to my iCould account from my iPhone. The account is linked to an old email address that is closed and i cant access anymore. So that means that I can't reset the password! However, I can access my iCould account from the website.

 

I need help !

iPhone 4S, iOS 7.0.4

Posted on Jan 27, 2014 10:48 PM

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Q: I can't sign-in to my iCould account from my iPhone. The account is linked to an old email address that is closed and i cant acces ... more

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Jan 28, 2014 2:34 AM in response to Sphinx9
    Level 10 (103,658 points)
    Apple TV
    Jan 28, 2014 2:34 AM in response to Sphinx9

    Welcome to the Apple community.

     

    If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID and that ID is a previous version of your current ID, not an entirely different one.

     

    This feature has been introduced to make stolen phones useless to those that have stolen them.

     

    However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.

     

    The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.

     

    You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.

     

    This article provides more information about Activation Lock.

  • by Connor Mnoha,

    Connor Mnoha Connor Mnoha Sep 25, 2014 6:21 AM in response to Winston Churchill
    Level 1 (0 points)
    Sep 25, 2014 6:21 AM in response to Winston Churchill

    I am having the same problem, but no longer have access to my old email account?

  • by aryantavakkoli,

    aryantavakkoli aryantavakkoli Sep 25, 2014 8:43 AM in response to Winston Churchill
    Level 1 (0 points)
    Sep 25, 2014 8:43 AM in response to Winston Churchill

    Thanks.

     

    I had access to my old email address and your solution solved my problem.