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Sep 25, 2014 10:24 AM in response to lucyderosaby pedro d,Hello there, lucyderosa.
The following Knowledge Base article offers up some great information regarding troubleshooting iCloud accounts:
iCloud: Account troubleshooting
http://support.apple.com/kb/TS3988
In your instance, this may be useful:
I receive an “authentication failed” message when I try to sign in with my Apple ID during iCloud account setup on my iPhone, iPad, or iPod touch.
Go to My Apple ID (appleid.apple.com), click “Manage your Apple ID,” and try to sign in with your Apple ID. If you are unable to sign in, follow the steps provided there to reset your Apple ID account password.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
