Yefchak
Level 1 (20 points)

Q: iPhone 6 "Restoring from iCloud Backup" forever

Hi folks,

 

My iPhone 6 spent many hours retrieving my apps when I first set it up; in fact the next morning I had to coax it along by tapping on a few of the not-yet-downloaded apps in order to get them to fully download. But I think they're all here now, and all my data seems to have arrived as well. (This was all via WiFi, not through a cable to iTunes.)

 

BUT

 

The iPhone continues to say "Restoring from iCloud Backup." It's been two days so far. This morning I plugged the phone into and used iTunes to trigger an iCloud backup. (No backups had occurred with this phone yet, and I feared they never would be since the phone thinks it's in restore mode.)

 

Even after my backup was complete, the phone STILL says "Restoring from iCloud Backup."

 

Help?

Posted on Sep 21, 2014 10:33 AM

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Yefchak

Q: iPhone 6 "Restoring from iCloud Backup" forever

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  • by willpowern,Helpful

    willpowern willpowern Sep 21, 2014 7:52 PM in response to Yefchak
    Level 1 (5 points)
    Sep 21, 2014 7:52 PM in response to Yefchak

    TThis is the same problem I'm having. And I can't delete the backup from my old phone because it says it is in use. So I can't back up my new computer. 

  • by willpowern,

    willpowern willpowern Sep 21, 2014 7:52 PM in response to willpowern
    Level 1 (5 points)
    Sep 21, 2014 7:52 PM in response to willpowern

    I mean new phone.

  • by Yefchak,Helpful

    Yefchak Yefchak Sep 22, 2014 12:21 AM in response to willpowern
    Level 1 (20 points)
    Sep 22, 2014 12:21 AM in response to willpowern

    I think I fixed it by doing a local iTunes backup and then immediately doing a restore.

  • by willpowern,

    willpowern willpowern Sep 22, 2014 7:59 AM in response to Yefchak
    Level 1 (5 points)
    Sep 22, 2014 7:59 AM in response to Yefchak

    DI'd you do an iTunes backup of your old phone With a cable? And then restore your iphone6 from the iTunes backup? Using a cable?  Is you old phone ios7?

  • by Yefchak,

    Yefchak Yefchak Sep 22, 2014 9:06 AM in response to willpowern
    Level 1 (20 points)
    Sep 22, 2014 9:06 AM in response to willpowern

    Hi, I'm not sure of your question. The previous phone was on iOS 7. I did everything via WiFi & iCloud until last night when I posted my previous message. To "fix" the problem I did a cable/iTunes backup and then immediately a cable/iTunes restore.

  • by willpowern,

    willpowern willpowern Sep 22, 2014 1:04 PM in response to Yefchak
    Level 1 (5 points)
    Sep 22, 2014 1:04 PM in response to Yefchak

    Sorry. I meant to ask if you backed-up using your old phone (5s) and then restored to you iphone 6

  • by Yefchak,

    Yefchak Yefchak Sep 22, 2014 1:18 PM in response to willpowern
    Level 1 (20 points)
    Sep 22, 2014 1:18 PM in response to willpowern

    Old phone was a 5, backed up via WiFi as I said to iCloud. Original operation with the new iPhone 6 was a WiFi restore of that backup.

  • by willpowern,

    willpowern willpowern Sep 22, 2014 1:52 PM in response to Yefchak
    Level 1 (5 points)
    Sep 22, 2014 1:52 PM in response to Yefchak

    I'm with you so far. What I wanted to know is what happened next. Did you plug the iPhone 5 into iTunes on your computer and back-up and then plug your iPhone 6 into the computer and restore. OR did you back-up your iPhone 6 into iTunes on your computer and then restore the iPhone 6 in iTunes using your computer. I promise this will be the last time  I will ask for clarification

  • by Yefchak,

    Yefchak Yefchak Sep 22, 2014 2:30 PM in response to willpowern
    Level 1 (20 points)
    Sep 22, 2014 2:30 PM in response to willpowern

    Hi,

     

    No. As I said, everything was iCloud/WiFi based until the final step. That means that the iPhone 5 was backed up to iCloud via WiFi. The initial 'restore' to the new iPhone 6 was via WiFi. Only a two days later did I finally use a cable to backup and then immediately restore the iPhone 6.

  • by richphoto,

    richphoto richphoto Sep 23, 2014 8:40 AM in response to Yefchak
    Level 1 (0 points)
    Sep 23, 2014 8:40 AM in response to Yefchak

    I am now starting my 4th day waiting for apps to load, there are now about 8-12 apps still stuck in waiting mode. I even deleted them but then they keep coming back in the same state, Stuck Stuck Stuck.

    looking at my battery use the backup restore of course is using 24% of the battery attempting and going nowhere.

    This was a full iCloud backup and a Restore to iPhone 6 plus last Friday.

  • by Maureen415,

    Maureen415 Maureen415 Sep 23, 2014 11:04 PM in response to Yefchak
    Level 1 (0 points)
    Sep 23, 2014 11:04 PM in response to Yefchak

    Hi Yefchak - I had the same problem, and your solution of doing a cable-based backup and restore from my computer solved it for me as well. Thanks!

  • by Marcos Kirsch,Helpful

    Marcos Kirsch Marcos Kirsch Sep 26, 2014 6:56 AM in response to Maureen415
    Level 1 (49 points)
    Mac OS X
    Sep 26, 2014 6:56 AM in response to Maureen415

    I got the iPhone 6 on launch day, and a week later it still says "Restoring from iCloud backup". I have very fast 100 Mbps internet at home and even faster at work. I don't want to go go back and do an iTunes backup of the old phone and then restore to the new phone - I will lose a week of changes!

     

    Any ideas?

    I wish there was a way to tell

    • That restoring is actually happening at the moment (the message is shown even when in Airplane mode)
    • How much progress has been made / how much is left (progress bar or percentage)

  • by Marcos Kirsch,Helpful

    Marcos Kirsch Marcos Kirsch Sep 26, 2014 8:16 AM in response to Marcos Kirsch
    Level 1 (49 points)
    Mac OS X
    Sep 26, 2014 8:16 AM in response to Marcos Kirsch

    To add insult to injury, I have to chose between waiting an undetermined amount of time for restore to finish, or upgrade to 8.0.2:

     

    "You can install this update when your iPhone is finished restoring from the iCloud backup"

     

    If I stop the restore, I don't even know what's being lost!

  • by RockyCrystal,

    RockyCrystal RockyCrystal Sep 26, 2014 10:11 AM in response to Yefchak
    Level 1 (0 points)
    Sep 26, 2014 10:11 AM in response to Yefchak

    Hello!

     

    I had the same problem with my new iPhone 6, and that’s how I fixed it.

     

    I made a backup of my old iPhone 5s to my computer. Then I connected the iPhone 6 and restored it from the copy. It worked fine for me.

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