Boon Yeow
Level 1 (1 points)

Q: I am unable to airplay my apple devices on apple tv after changing my modem to TP-LINK TD-W8951ND. Can anyone help?

Hi all,

 

I am unable to airplay my apple devices on apple tv after changing my modem to TP-LINK TD-W8951ND.

 

I am able to connect to internet and all. Just that airplay doesn/t work (unable to see the airplay icon despite all devices are using the same wifi network)

 

Can anyone help?

 

Thanks in advance.

AppleTV 2

Posted on Jul 16, 2013 8:44 AM

by Alex Gnatishin,Apple recommended
Alex Gnatishin Alex Gnatishin
Level 1 (5 points)
A:

I found a solution here:

 

http://support.apple.com/kb/HT4199

 

Security - Set to WPA2 Personal (AES). Its helps me. Now all works like a charm.

Posted on Feb 10, 2014 4:11 PM

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Boon Yeow

Q: I am unable to airplay my apple devices on apple tv after changing my modem to TP-LINK TD-W8951ND. Can anyone help?

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  • Helpful answers

  • by Delgadoh,

    Delgadoh Delgadoh Jul 18, 2013 12:02 PM in response to Boon Yeow
    Level 4 (1,405 points)
    Jul 18, 2013 12:02 PM in response to Boon Yeow

    Hey Boon Yeow,

     

    Welcome to Apple Support Communities, and thanks for the question. The following list contains troubleshooting steps to take if the AirPlay icon isn't appearing on your device. You can also click on the article below for even more possible resolutions:

    If the AirPlay icon doesn't appear

    Check for the AirPlay icon ( TS4215_01---en.png ) in the recently used apps section on your iOS device, or in iTunes on your computer (as in these articles about how to use AirPlay and how to use AirPlay Mirroring). The icon will only appear if your device or computer is logged onto a Wi-Fi network which has an AirPlay-enabled recipient, such as Apple TV (2nd generation or 3rd generation).

    If you are still unable to see the AirPlay icon, try one of the following steps:

    • Verify that your AirPlay-enabled devices have the most up-to-date software or firmware.
    • Verify that your iOS device has Wi-Fi turned on. Enable Wi-Fi on your iOS device by going to Settings > Wi-Fi.
    • Verify that all your AirPlay-enabled devices are logged on to the same home Wi-Fi network (check the home network names on your devices to confirm).
    • If trying to AirPlay, or AirPlay mirror, to your Apple TV (2nd or 3rd generation), ensure that AirPlay is enabled on your Apple TV as well. You can enable or disable AirPlay on Apple TV in the AirPlay menu: Settings >AirPlay
    • Check Internet or network connectivity on all affected devices.
    • Temporarily disable firewalls (both network and local) and security software. Security software and firewalls may block ports that AirPlay uses to stream content. You can often resolve issues with security software by updating, correctly configuring, or uninstalling security software.
    • If attempting to use AirPlay from a third-party app or a website from your Safari app on your iOS device, confirm that the app or website is AirPlay compatible (refer to the developers of the app or website for additional information). 

     

    Troubleshooting AirPlay and AirPlay Mirroring

    http://support.apple.com/kb/ts4215

     

    Cheers,

    David

  • by AKhanna,

    AKhanna AKhanna Dec 4, 2013 3:54 AM in response to Delgadoh
    Level 1 (0 points)
    Dec 4, 2013 3:54 AM in response to Delgadoh

    this reply does not rectify anything.i assume that the problem is related to the security settings on the modem..can anyone tell the correct settings to put there please..

  • by betina16,

    betina16 betina16 Jan 24, 2014 9:58 AM in response to AKhanna
    Level 1 (0 points)
    Jan 24, 2014 9:58 AM in response to AKhanna

    i am having the same problem and when i switched to another router the air play worked. did you solve it?

    thanks

  • by Alex Gnatishin,Apple recommended

    Alex Gnatishin Alex Gnatishin Feb 10, 2014 4:11 PM in response to betina16
    Level 1 (5 points)
    Feb 10, 2014 4:11 PM in response to betina16

    I found a solution here:

     

    http://support.apple.com/kb/HT4199

     

    Security - Set to WPA2 Personal (AES). Its helps me. Now all works like a charm.

  • by Peter Prinz,

    Peter Prinz Peter Prinz Sep 26, 2014 1:01 PM in response to Alex Gnatishin
    Level 1 (0 points)
    Sep 26, 2014 1:01 PM in response to Alex Gnatishin

    That's it! Perfect. Thx

  • by sidharthgoud,

    sidharthgoud sidharthgoud Jul 14, 2015 12:00 PM in response to Alex Gnatishin
    Level 1 (0 points)
    Jul 14, 2015 12:00 PM in response to Alex Gnatishin

    Awesome!! It worked for me.


    I was struggling for a month to get this missing AirPlay icon fixed in both my iPad (ios 7 and 8) and Macbook Pro (Yosemite). I always assumed the problem was with my Denon AVR-X1000 or something to do with my Macbook Pro and iPad settings. I tried every possible combination only to fail in vain. Finally I chucked the AirPlay option and ordered a Logitech Bluetooth receiver adapter and plugged it to my AV receiver's RCA/AUX inputs, only to find that the sound quality was absolutely pathetic. I then realized this was happening because lossy compression of the bluetooth protocol and I didn't want any quality loss in my music. So, I fell back to the AirPlay option.


    I tried googling around for the solution for a whole day and tried out everything people said and finally I tried a "AirPlay missing icon + TPLink" search in google and voila it landed me in here. Never thought a simple security setting was causing the issue. Before this suggestion I set my routers in dual mode AES+TKIP in my previous setting which was the cause of all the issue. Following your suggestion I changed the security to WPA2 with AES mode and voila the problem got solved.


    Note: Dual mode of TKIP + AES will also make the AirPlay icon missing/disappear. Did not try but pure TKIP also may not work. Set your settings only to WPA2 + AES to ensure you have your AirPlay icon visible in your Apple devices or laptops.

     

    Thanks a lot Alex!!