Metroid4eva

Q: Forgot security questions and rescue email doesn't work

hi i wanted to buy a app and it ask me for my security questions and i forgot what was my securaty questions and i cant reset it becouse the rescue email to reset it doesn't eigsist anymore i head it deleted because im not useing it anymore and i try entering the questions my acount got lock for 8 hours -_-  for so many fail attempts so is there a way that i can change my rescue email? :/

iPad 2, iOS 8

Posted on Sep 27, 2014 11:59 AM

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Q: Forgot security questions and rescue email doesn't work

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  • by Kappy,

    Kappy Kappy Sep 27, 2014 12:00 PM in response to Metroid4eva
    Level 10 (271,367 points)
    Desktops
    Sep 27, 2014 12:00 PM in response to Metroid4eva

    Alternatives for Help Resetting Security Questions and/or Rescue Mail

     

         1. If you have a valid rescue email address, then use this procedure:

             Rescue email address and how to reset Apple ID security questions.

     

         2. Fill out and submit this form. Select the topic, Account Security. You must

             have a Rescue Email to use this option.

     

         3. This is the only option if you do not already have a valid Rescue Email.

             These are telephone numbers for contacting Apple Support in your country.

             Apple ID- Contacting Apple for help with Apple ID account security. Select

             the appropriate country and call. Ask to speak to the Account Security Team.

     

         4. Account security issues almost always require you to speak directly to an

             Apple representative to securely establish your identity as the account holder.

             You can set it up so that Apple calls you, either immediately or at a time

             convenient to you.

     

                1. Go to www.apple.com/support.

                2. Choose Contact Support and click Contact Us.

                3. Choose Other Apple ID Topics and choose the appropriate topic for

                    your issue.

                4. Follow the onscreen instructions.

     

             Note: If you have already forgotten your security questions, then you cannot

             set up a rescue email address in order to reset them. You must set up

             the rescue email address beforehand.

     

    Your Apple ID: Manage My Apple ID.

                            Apple ID- All about Apple ID security questions.

  • by Niel,

    Niel Niel Sep 27, 2014 12:01 PM in response to Metroid4eva
    Level 10 (313,488 points)
    Mac OS X
    Sep 27, 2014 12:01 PM in response to Metroid4eva

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.


    It isn’t possible to change the rescue email address without supplying two of the answers.


    (113742)